Forum Discussion
My account and trying to get it fixed or Why is your Customer Support so FRUSTRATING TO DEAL WITH?
So I've been a customer since early 2004. Apparently when my account was set up initially it was not set up correctly and I've had nothing but problems since then. Something to do with it was 'set ...
Hi Juleannh,
Thanks for posting, I'm sorry to hear this, that really is a tricky situation. Fortunately I work in the corporate office and can escalate this directly to the folks who work on the billing and account system. I want to get this sorted out once and for all for you. I have the SAN that is associated with you, but I'd also like to get this DSN you have. Please private message me your DSN so that we have the important details to escalate.
Your cooperation, patience, and understanding are much appreciated.
