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AGardner5's avatar
AGardner5
New Poster
7 years ago
Solved

My dad had an account with Hughes net but passed away July 11th, 2018

My dad had an account with Hughes net but passed away July 11th, 2018. I called to have teh service canceled. They are sending a box for me to send the equipment back. They waived the early cancellation fees but not my dad's last bill. The day after my dad passed away, I turned the modem off and unplugged it. I can't pay his bills.

  • Hello AGardner5,

     

    I'm so sorry for your loss, my condolences. I've taken care of this for you and zeroed out the balance. I appreciate you reaching out so we can assist. Please don't hesitate to contact me if there's anything else we can do help in this difficult time. 

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  • Hello AGardner5,

     

    I'm so sorry for your loss, my condolences. I've taken care of this for you and zeroed out the balance. I appreciate you reaching out so we can assist. Please don't hesitate to contact me if there's anything else we can do help in this difficult time. 

    • AGardner5's avatar
      AGardner5
      New Poster

      Thank you so much Liz. You don't know how much I appeciate you helping me. Thank you.

      • Liz's avatar
        Liz
        Moderator

        You're welcome, AGardner5, anything to help. We're here for you.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV

    AGardner5

     

    Sorry about your dad.  Losses are hard, but our parents are almost always the hardest.  :(  

     

    Stay strong.