Forum Discussion

Kirk Merley's avatar
Kirk Merley
Sophomore
3 years ago

my extra tokens disappeared... I didn't use them!

Suddenly the 61GB of additional purchased tokens disappeared from my account, and have not reappeared. Help!

  • Hi Kirk,

    Thank you for your patience while your concern was addressed. Your token data has been restored, have a good weekend!

    -Liz

  • Hi Kirk,

    Thanks for reaching out I'm sorry to hear this happened, I can certainly help! I've escalated this to our engineers to investigate and restore all your token data. Your patience and understanding are much appreciated.

    Thanks,

    Liz