Forum Discussion

pacetree's avatar
pacetree
Junior
6 years ago

My Returned Modem Not Credited

On September 6th I received a replacement modem.  The replacement modem never registered, and I had to call customer support.  They were also not able to get that modem to register, so they scheduled...
Unreturned Equipment Fee
  • Liz's avatar
    Liz
    6 years ago

    Good morning pacetree,

     

    Thank you for bringing this to my attention. I've closed the only open RMA on your account. It may take a day to propograte through the system so I'll check back tomorrow to make sure everything is squared away. 

     

      Your patience and understanding are much appreciated.

     

Liz's avatar
Liz
Moderator
6 years ago

Good morning pacetree,

 

Just checking in on your account and everything is closed out, so you shouldn't be receiving any e-mails about unreturned equipment. If you have any other concerns feel free to drop by the community again.