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SheilaG1911's avatar
SheilaG1911
New Member
5 years ago

Need to change credit card on file

I have had a new credit card issued due to attempted fraud.  I need to update my acct with the new number.  I have called several times and been left on hold.  Today someone picked up but would not s...
Liz's avatar
Liz
Moderator
5 years ago
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Good morning Sheila,

 

Welcome and thanks for posting, I hope Gabe's advice help. We also have this information in our FAQ in the Support section of your account.

 

If you have any other questions, check out the FAQ or feel free to drop by the community again.

 

-Liz

 

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file","id":"message:123338","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:105278"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:123338"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:123338"},"body@stripHtml({\"truncateLength\":200})":" I have had a new credit card issued due to attempted fraud.  I need to update my acct with the new number.  I have called several times and been left on hold.  Today someone picked up but would not s...","body@stringLength":"467","rawBody":"

I have had a new credit card issued due to attempted fraud.  I need to update my acct with the new number.  I have called several times and been left on hold.  Today someone picked up but would not speak.  I've sent two emails and tried chat.

 

Please tell me where to change this information online or you will not get your next payment as the old card is not valid any longer.  

 

Sheila Gordon

","kudosSumWeight":0,"postTime":"2020-04-20T11:30:29.842-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:123338_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":11606},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

I have had a new credit card issued due to attempted fraud.  I need to update my acct with the new number.  I have called several times and been left on hold.  Today someone picked up but would not speak.  I've sent two emails and tried chat.

 

Please tell me where to change this information online or you will not get your next payment as the old card is not valid any longer.  

 

Sheila Gordon

"},"Conversation:conversation:123338":{"__typename":"Conversation","id":"conversation:123338","solved":false,"topic":{"__ref":"ForumTopicMessage:message:123338"},"lastPostingActivityTime":"2020-04-21T11:07:59.050-04:00","lastPostTime":"2020-04-21T11:07:59.050-04:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:123338":{"__typename":"ModerationData","id":"moderation_data:123338","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:123338_1":{"__typename":"Revision","id":"revision:123338_1","lastEditTime":"2020-04-20T11:30:29.842-04:00"},"ForumReplyMessage:message:123410":{"__typename":"ForumReplyMessage","id":"message:123410","conversation":{"__ref":"Conversation:conversation:123338"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":123410,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Need to change credit card on file","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:123410"},"parent":{"__ref":"ForumTopicMessage:message:123338"},"body":"

Good morning Sheila,

\n\n

 

\n\n

Welcome and thanks for posting, I hope Gabe's advice help. We also have this information in our FAQ in the Support section of your account.

\n\n

 

\n\n

If you have any other questions, check out the FAQ or feel free to drop by the community again.

\n\n

 

\n\n

-Liz

\n\n

 

","body@stringLength":"494","rawBody":"

Good morning Sheila,

\n\n

 

\n\n

Welcome and thanks for posting, I hope Gabe's advice help. We also have this information in our FAQ in the Support section of your account.

\n\n

 

\n\n

If you have any other questions, check out the FAQ or feel free to drop by the community again.

\n\n

 

\n\n

-Liz

\n\n

 

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