Never received a bill

We have only had hughesnet since May 2018. We have called several times because of poor, poor service. Everytime time we were put through all 3 technical support which they tell us that is the highest tech support. We have had to reset everything on each phone call. Hughesnet took it upon themselves to take money out of our account never have ever received a bill. We have asked to be taken off of auto pay supposedly all our banking account information was taken out of there system but it wasn't I was billed 2x in August we have been over billed. They tell you 1 price just to lure you in to taking there service then charge you what ever they want. Hughesnet is a joke. I didn't appreciate the last tech we talked to who could speak English very well asking for us to sign into our bank account because we had complained that it took 2 1/2 hrs to pay 10 bills. How stupid did this tech think we were to sign into our bank account so he could monitor our bank account. Each phone call is at least 2-3 hrs to jump through hoops to fix there problems. Needless to say no one at hughesnet puts anything that was talked about in there system they only put in there computers what the want to make them look good. Needless to say I have contacted the Better Business Bureau which is going through Washington because I'm a retired DOD employee on a fixed income.