Forum Discussion
New Account Terms & Buffing Issues
I called today about my account. I wanted to remove the telephone service from my account and was told there would be a $195(don't remember the exact amount?) fee to disconnect service since I was s...
Hi soliday1,
Welcome to the community and thank you for posting. We can certainly look into requesting your sales call for review to determine whether the sales rep set the appropriate expectations, specifically whether the rep disclosed the 24 month agreements for the internet and phone services. I'll post back once I get the results.
Typically, sales reps disclose that sort of info at the end of the sales call and provide the legal website where you can read that information yourself online: http://legal.hughesnet.com/
Our legal page is where you can find the subscriber agreement for your internet and for your phone service. There is even a separate page dedicated to early termination fees.
Regarding buffering while out of your monthly data allowance, and therefore subjected to the Fair Access Policy, it's best to limit streaming to on device on your network. Our plans offer up to 25 Mbps in download speeds. That is shared amongst all your connected devices, as illustrated below. Once you're out of data, your speeds are reduced. So if you have 1-3 Mbps being shared across multiple devices, you're likely to encounter buffering. First thing is to disconnect all other internet connected devices from your network so only one is streaming, you'll have a better chance at streaming.
Another option many customers use when they run out of data is to purchase a data token to get the data you need to restore speeds. Click here for details on how that works.
Your patience and understanding are much appreciated.
