Thanks for reaching out! It seems like this is your first post here. Welcome to the Community! We'd love to help take a look into this data/service issue for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
You will need to provide more information about your issue. Additionally, you will need to run some speed tests using https://testmy.net/. Testmy.net is what the HN techs require to analyze speed issues. You can create a free account, and you should run speed tests at different times during the day: run one in the morning, one in the afternoon, and one in the evening.
This is a binding agreement which applies to us subscribers. I suggest you read the section about speed claims and disclaimers. The text of the agreement is available to everyone, even if they are not HN subscribers.
The Hughesnet reps on this site may need more information from you, and if so, they will ask you to send them a private message. The HN reps have the word "Moderator" next to their names.
Thank you! I’ll check that info out today! It didn’t let me put the actual post in earlier I guess. so I’ll post it
Can someone please run a diagnostic test on my equipment? Since getting service in October my priority data and standard data have always been slow. Now I have had lte blackouts consistently happening. I’ve called customer service and am told “your out of priority data” I have spent so much money on data tokens trying to see if that helps but it doesn’t and I went thru 20 yesterday in less than an hour! I don’t know how seeing as the internet was out all day! Please help us! My daughters dual enrolled in college and unable to get high school or college homework done due to the fact internet working properly only 1-2 days a week. I can’t send out invoices for my customers, I can’t even get on the satellite page to look at the system issues because my internet is constantly down. I have been through about 30 hours on the phone, got sucked into a special plan that was going to cost me 250 dollars a month and still dealt with the slowest internet ever when it works, with zero help from customer service and the fusion department. I have stated in phone calls over and over and over that there’s something actually wrong with the equipment but nobody actually helps! I can’t have these issues! Can someone please tell e what to do or maybe I just need new router and modem?! I know that I have a lot of devices on it but even when I use 1 item at a time I still have issues with speed and performance. I do have a mesh node, but the WiFi signal tests say I have excellent signal but I can’t do anything so it’s lying right to my face because I literally wait for 3 plus minutes to load a single page of any thing. I have had issues since October 29th when the installation guy said there was a problem with installation. The last tech told me there was nothing that he nor hughsnet could do and did not replace any equipment even tho the lady at customer support said a box needed to be replaced, tech asked why but never replaced anything! I could go on, but if you look at my account you’ll see all the calls and troubleshooting
Sorry you're going through this. I'm sure the reps on this site will look into this and get back to you with next steps. They can run remote diagnostics on your equipment, so leave the modem plugged in so they can reach it.
It's very easy to run out of priority data. Many internet activities eat data, and even the stuff on the page can eat your data. Advertisements and videos chew up your data. Do you have an ad blocker? If you don't, you should get one and install it on your browser(s). I'm not saying this is the problem you're facing, but that it's something to consider to save a bit of data. If your children or anyone else in the family is streaming , that also eats up data, sometimes very, very quickly. This is all general stuff, though. Your issue may have a different cause, or be a combination of causes.
I hope you get help soon and that your issues get resolved. Hang in there.
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You will need to provide more information about your issue. Additionally, you will need to run some speed tests using https://testmy.net/. Testmy.net is what the HN techs require to analyze speed issues. You can create a free account, and you should run speed tests at different times during the day: run one in the morning, one in the afternoon, and one in the evening.
This is a binding agreement which applies to us subscribers. I suggest you read the section about speed claims and disclaimers. The text of the agreement is available to everyone, even if they are not HN subscribers.
The Hughesnet reps on this site may need more information from you, and if so, they will ask you to send them a private message. The HN reps have the word \"Moderator\" next to their names.
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Thank you! I’ll check that info out today! It didn’t let me put the actual post in earlier I guess. so I’ll post it
Can someone please run a diagnostic test on my equipment? Since getting service in October my priority data and standard data have always been slow. Now I have had lte blackouts consistently happening. I’ve called customer service and am told “your out of priority data” I have spent so much money on data tokens trying to see if that helps but it doesn’t and I went thru 20 yesterday in less than an hour! I don’t know how seeing as the internet was out all day! Please help us! My daughters dual enrolled in college and unable to get high school or college homework done due to the fact internet working properly only 1-2 days a week. I can’t send out invoices for my customers, I can’t even get on the satellite page to look at the system issues because my internet is constantly down. I have been through about 30 hours on the phone, got sucked into a special plan that was going to cost me 250 dollars a month and still dealt with the slowest internet ever when it works, with zero help from customer service and the fusion department. I have stated in phone calls over and over and over that there’s something actually wrong with the equipment but nobody actually helps! I can’t have these issues! Can someone please tell e what to do or maybe I just need new router and modem?! I know that I have a lot of devices on it but even when I use 1 item at a time I still have issues with speed and performance. I do have a mesh node, but the WiFi signal tests say I have excellent signal but I can’t do anything so it’s lying right to my face because I literally wait for 3 plus minutes to load a single page of any thing. I have had issues since October 29th when the installation guy said there was a problem with installation. The last tech told me there was nothing that he nor hughsnet could do and did not replace any equipment even tho the lady at customer support said a box needed to be replaced, tech asked why but never replaced anything! I could go on, but if you look at my account you’ll see all the calls and troubleshooting
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Sorry you're going through this. I'm sure the reps on this site will look into this and get back to you with next steps. They can run remote diagnostics on your equipment, so leave the modem plugged in so they can reach it.
It's very easy to run out of priority data. Many internet activities eat data, and even the stuff on the page can eat your data. Advertisements and videos chew up your data. Do you have an ad blocker? If you don't, you should get one and install it on your browser(s). I'm not saying this is the problem you're facing, but that it's something to consider to save a bit of data. If your children or anyone else in the family is streaming , that also eats up data, sometimes very, very quickly. This is all general stuff, though. Your issue may have a different cause, or be a combination of causes.
I hope you get help soon and that your issues get resolved. Hang in there.
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When you click on the message in the Inbox to show it, you should see a reply box under the message.
To add, the indicator for a message is on the upper right of this page and any other forum page. It's an envelope. If there's an orange number on it, you've got a message, and you can click on that envelope to go to your messages page.
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I don’t have either of those options!
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Sorry for the first screenshot!
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Ah. Hopefully Remy or someone else using a phone will be able to help. I have no experience using HN's forum with a smart phone.
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AmandaB1234,
\n
\n
Thanks for reaching out! It seems like this is your first post here. Welcome to the Community! We'd love to help take a look into this data/service issue for you. However, I was unable to locate your account through your Community profile. Please send us a private message at the link attached below with your account number or a phone number attached.
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