Forum Discussion
New Customer...and now I'm freaked out...
"You said many on here are satisfied but the only positive customer I've seen on here is you, granted I would love to hear more from the other positive customers."
I'm perfectly happy with my service. I've been a customer for over 12 years. Edit: I don't use Skype but I watch videos on Hulu and Netflix all the time, and they work well. I have even used VPN just fine (others haven't been able to).
Just so I know ahead of time and know for the future...if I do want to cancel in the future, how much is the termination fee? Because some have said $400 while others are saying $800? (yes I know i'd also have to return the stuff...no I'm not canceling now because I don't have that money in my back pocket to do so right now).
Plus now I'm hearing stories that they'll overcharge you on your bills and stories of them stealing money from your credit card and so forth?
Could someone who works at this company please tell me these things/clear things up? And perhaps tell me what should I expect specifically per month for a bill (i'm on the 10 GB plan)? The person I'm living with made these decisions while I was out of the home and without my knowledge, and unfortunately she's not too knowledgable on how all of this works (she's in her 60s), she only got this because Dish TV told her to do so...so now I have to deal with this stuff.
So again, could someone who works at this company tell me:
*what to expect bill-wise per month (on this 10 GB plan)
*is a termination fee $400 or $800 (so I know for future reference)
*these stories of people being overcharged and/or having money stolen/taken from their credit cards
And if people ask, no she didn't talk to HughesNet on the phone. The guy from Dish TV talked to her and didn't give her much info about HughesNet. Just said 'it's the internet we work with' and gave no more details. And yeah I get it...of course it's not the Dish TV guy's job to say anything cause he doesn't work for HughesNet, he works for Dish TV. I found out about it too late since it was installed by the time I got home...unfortunately just one of those things where she didn't know better. I had to find out via my own research this whole thing about 10 GB, etc....so again the answers to the questions above would be appreciated.
Thank you.
The ETF for residential accounts is $400 for the first 90 days, then $15 less per month thereafter.
The ETF for HughesNet Voice service, if you have it, is $10 times the number of months you have remaining on your contract.
http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm
As for your bill, the HughesNet price for the 10GB plan is $49.99 per month. The equipment lease fee is $14.99 per month. Your taxes, however, will depend on your state and local rate, if applicable.
HughesNet doesn't steal money from your credit card, nor do they overcharge you. You're charged what is due them. However, if there is something on your bill that doesn't seem right you can ask for help in this same section, or you can call 866-347-3292. My bill has been correct every month for the last 13+ years.
If there is some sort of bundling discount it will most likely be on the Dish end, not the HughesNet end.
I do not work for HughesNet, but the answers to your questions are known publicly. Any private information requested would be a different story, and answered by a rep via private message on here.
