Forum Discussion

whattodoitisbad's avatar
whattodoitisbad
New Poster
5 years ago

No data left but have not used Hughes Net during the time the new cycle started....

...as in ...we disconnected everything......Something very wrong here. 

While trying out a new product, we disconnected from Hughes router and all, completely, 2 +weeks ago.

Surprisingly (or maybe not so much) logging in today to see this. 

Not sure how this can be since it's been 2 weeks 3 days since we have been disconnected while deciding what we will be doing. 

Any Hughes person able to pipe in on how this can be? 

When I say disconnected...All cables, plugs and wires have been disconnected from all HN items and unplugged from the router, wall outlet etc.  

I used this thread as it is a billing issue now since we did indeed pay, as we always do, the outrageous fee but have not used 1 spec of data for 2+ weeks. 

Looking forward to any responses! 

Thanks.

 

  • MarkJFine's avatar
    MarkJFine
    5 years ago

    If you removed the power cord from the modem, the status is reporting what it was the last time it was plugged in.

    If you plug the modem back in, it will update the usage to what it's supposed to be at the current time.

     

    If you did not remove power to the modem, is it possible something or someone was using your wifi without your knowing it? For example: Several devices such as cable/satellite TV boxes could have used your wifi for simple things like software and guide updates.

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

    If you removed the power cord from the modem, the status is reporting what it was the last time it was plugged in.

    If you plug the modem back in, it will update the usage to what it's supposed to be at the current time.

     

    If you did not remove power to the modem, is it possible something or someone was using your wifi without your knowing it? For example: Several devices such as cable/satellite TV boxes could have used your wifi for simple things like software and guide updates.

    • whattodoitisbad's avatar
      whattodoitisbad
      New Poster
      5 years ago

      Welllll, that makes sense....duh. It is completely unplugged/unhooked so....but, of course, do feel a bit dumb as that scenario didn't even enter my mind.

      Sadly, when it comes to HughesNet, I'm on the negative end with nothing good to say. It's been a long 5+ years with them and trying to run a business.

      Thanks so much for replying! I appreciate it. 

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        5 years ago

        whattodoitisbad 

         

        It's actually not all that uncommon to see a post similar to yours.  I'd venture to say that the majority of subscribers don't know that both data usage reporting and the monthly reset are dependent on the modem being plugged in.   It's one of the more technical aspects of the service that doesn't come up until, under certain conditions, someone remotely looks at their data levels and sees something quite different than they expect to see.  So, don't be too hard on yourself.  :)