Forum Discussion

whattodoitisbad's avatar
whattodoitisbad
New Poster
5 years ago

No data left but have not used Hughes Net during the time the new cycle started....

...as in ...we disconnected everything......Something very wrong here.  While trying out a new product, we disconnected from Hughes router and all, completely, 2 +weeks ago. Surprisingly (or maybe ...
  • MarkJFine's avatar
    MarkJFine
    5 years ago

    If you removed the power cord from the modem, the status is reporting what it was the last time it was plugged in.

    If you plug the modem back in, it will update the usage to what it's supposed to be at the current time.

     

    If you did not remove power to the modem, is it possible something or someone was using your wifi without your knowing it? For example: Several devices such as cable/satellite TV boxes could have used your wifi for simple things like software and guide updates.

whattodoitisbad's avatar
whattodoitisbad
New Poster

Welllll, that makes sense....duh. It is completely unplugged/unhooked so....but, of course, do feel a bit dumb as that scenario didn't even enter my mind.

Sadly, when it comes to HughesNet, I'm on the negative end with nothing good to say. It's been a long 5+ years with them and trying to run a business.

Thanks so much for replying! I appreciate it. 

GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago

whattodoitisbad 

 

It's actually not all that uncommon to see a post similar to yours.  I'd venture to say that the majority of subscribers don't know that both data usage reporting and the monthly reset are dependent on the modem being plugged in.   It's one of the more technical aspects of the service that doesn't come up until, under certain conditions, someone remotely looks at their data levels and sees something quite different than they expect to see.  So, don't be too hard on yourself.  :)