Forum Discussion
No onine debit card option for bill payment
I have had problems over the past year with trying to pay my bill by debit card. I finally found where I could go to the old Customer Care and pay without logging in. Today, the pay without logging...
Earlier this month I attempted to pay my bill through the old site and it didn't work ... dead link
I opened the MyAccount site, clicked the link to "pay without log in" fully expecting that checkmark to not be auto-checked as was discussed in the Community.
It was indeed checked.
I just opend the page and here are some screenshots taken just moments ago:
Gwalk,
What I am referring to is the Pay My Bill screen if you are logged in. Pay My Bill w/o Logging In still redirects to the old site, which will not be updated anytime soon if at all. IMHO its faster and easier to login and pay your bill than the old way but to each their own :)
Amanda
Amanda wrote:Gwalk,
IMHO its faster and easier to login and pay your bill than the old way but to each their own :)
Amanda
typically I will pay my bill before it is generated in the form of an advanced payment.
Hughes has a rather poor "confirmation number" system, always being 123456. One could never substantiate a payment with that!
If I make a payment without logging in and then I can see that my payment "took" due to my bill showing a credit balance.
One must be very careful when mixing HughesNet and Money.
I have have dealt with the Billing Department in the past and would sooner eat dirt than have to again.
Ouch! Agreed on the confirmation number generation. I honestly do not know how the confirmation numbers appear if you are logged in, if at all.
~Amanda
Gwalk900 wrote:Hughes has a rather poor "confirmation number" system, always being 123456. One could never substantiate a payment with that!
They changed that many, many months ago and it now gives an actual code.
With that said, during the time it was doing this I always wondered how I was going to refer to a payment if I ever had an issue. "Yes, my confirmation number was 123456." "Excuse me, sir. What?" :p
I can't even get on the pay my bill without logging in it asks for my user name and password then says it isn't right..I haven't changed ..how is it pay my bill without logging in then having to log in.. If they can't fix thia mess I'm getting another internet provider I've been a customer since 2003 ..and now I can't pay my bill online this is crap ..
