Forum Discussion

MsSippi's avatar
MsSippi
New Poster
8 years ago

No onine debit card option for bill payment

I have had problems over the past year with trying to pay my bill by debit card.  I finally found where I could go to the old Customer Care and pay without logging in.  Today, the pay without logging...
Amanda's avatar
Amanda
Moderator
8 years ago
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Gwalk,

 

What I am referring to is the Pay My Bill screen if you are logged in. Pay My Bill w/o Logging In still redirects to the old site, which will not be updated anytime soon if at all. IMHO its faster and easier to login and pay your bill than the old way but to each their own :)

 

Amanda

Gwalk900's avatar
Gwalk900
Honorary Alumnus
8 years ago
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Amanda wrote:

Gwalk,

 

 IMHO its faster and easier to login and pay your bill than the old way but to each their own :)

 

Amanda

typically I will pay my bill before it is generated in the form of an advanced payment.

Hughes has a rather poor "confirmation number" system, always being 123456. One could never substantiate a payment with that!

If I make a payment without logging in and then  I can see that my payment "took" due to my bill showing a credit balance.

 

One must be very careful when mixing HughesNet and Money.

I have have dealt with the Billing Department in the past and would sooner eat dirt than have to again.

 

 

  • Amanda's avatar
    Amanda
    Moderator
    8 years ago
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    Ouch! Agreed on the confirmation number generation. I honestly do not know how the confirmation numbers appear if you are logged in, if at all. 

    ~Amanda

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
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    Gwalk900 wrote:

    Hughes has a rather poor "confirmation number" system, always being 123456. One could never substantiate a payment with that! 

    They changed that many, many months ago and it now gives an actual code.  

     

    With that said, during the time it was doing this I always wondered how I was going to refer to a payment if I ever had an issue.  "Yes, my confirmation number was 123456."  "Excuse me, sir.  What?"  :p

    • gundoc63's avatar
      gundoc63
      Spectator
      8 years ago
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       I can't even get on the pay my bill without logging in it asks for my user name and password then says it isn't right..I haven't changed ..how is it pay my bill without logging in then having to log in.. If they can't fix thia mess I'm getting another internet provider I've been a customer since 2003 ..and now I can't pay my bill online this is crap ..

       

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago
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        gundoc63

         

        "View/Pay Bill Without Logging In" asks you for a username and password?   I just tried it and got a popup asking for my SAN and zip code, the same as it always does. 

         

        Are you sure you're clicking on the right thing, as you shouldn't get a prompt for a username and password?  

         

        Have you ever paid your bill using this method before?  

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Poster","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:41257":{"__typename":"User","id":"user:41257","uid":41257,"login":"MsSippi","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:22"},"email":"","messagesCount":4,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-06-22T21:55:05.899-04:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:82275":{"__typename":"ForumTopicMessage","uid":82275,"subject":"No onine debit card option for bill payment","id":"message:82275","revisionNum":1,"repliesCount":16,"author":{"__ref":"User:user:41257"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:82275"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:82275"},"body@stripHtml({\"truncateLength\":200})":" I have had problems over the past year with trying to pay my bill by debit card.  I finally found where I could go to the old Customer Care and pay without logging in.  Today, the pay without logging...","body@stringLength":"884","rawBody":"

I have had problems over the past year with trying to pay my bill by debit card.  I finally found where I could go to the old Customer Care and pay without logging in.  Today, the pay without logging in option sent me to a log in page, which refused to accept my ID and password, although I had no problem logging in to Hughesnet, otherwise.  Talking to an online \"person\" didn't help a few months ago because she kept insisting that I probably didn't have enough money on my card, even AFTER I told her that I had plenty of money on my card.  I have hearing loss, and I do NOT like having to call my payment info in due to my hearing difficulties.  What will it take for Hughesnet to fix it so that people like me can pay online with their DEBIT cards!  BTW, I do not have a credit card, and don't want one!  I'm really frustrated over this!

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Amanda wrote:

Gwalk,

 

 IMHO its faster and easier to login and pay your bill than the old way but to each their own :)

 

Amanda

typically I will pay my bill before it is generated in the form of an advanced payment.

Hughes has a rather poor \"confirmation number\" system, always being 123456. One could never substantiate a payment with that!

If I make a payment without logging in and then  I can see that my payment \"took\" due to my bill showing a credit balance.

 

One must be very careful when mixing HughesNet and Money.

I have have dealt with the Billing Department in the past and would sooner eat dirt than have to again.

 

 

","body@stringLength":"995","rawBody":"
wrote:

Gwalk,

 

 IMHO its faster and easier to login and pay your bill than the old way but to each their own :)

 

Amanda

typically I will pay my bill before it is generated in the form of an advanced payment.

Hughes has a rather poor \"confirmation number\" system, always being 123456. One could never substantiate a payment with that!

If I make a payment without logging in and then  I can see that my payment \"took\" due to my bill showing a credit balance.

 

One must be very careful when mixing HughesNet and Money.

I have have dealt with the Billing Department in the past and would sooner eat dirt than have to again.

 

 

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Gwalk,

\n

 

\n

What I am referring to is the Pay My Bill screen if you are logged in. Pay My Bill w/o Logging In still redirects to the old site, which will not be updated anytime soon if at all. IMHO its faster and easier to login and pay your bill than the old way but to each their own :)

\n

 

\n

Amanda

","body@stringLength":"339","rawBody":"

Gwalk,

\n

 

\n

What I am referring to is the Pay My Bill screen if you are logged in. Pay My Bill w/o Logging In still redirects to the old site, which will not be updated anytime soon if at all. IMHO its faster and easier to login and pay your bill than the old way but to each their own :)

\n

 

\n

Amanda

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Ouch! Agreed on the confirmation number generation. I honestly do not know how the confirmation numbers appear if you are logged in, if at all. 

\n

~Amanda

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Ouch! Agreed on the confirmation number generation. I honestly do not know how the confirmation numbers appear if you are logged in, if at all. 

\n

~Amanda

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Gwalk900 wrote:

Hughes has a rather poor \"confirmation number\" system, always being 123456. One could never substantiate a payment with that! 

They changed that many, many months ago and it now gives an actual code.  

 

With that said, during the time it was doing this I always wondered how I was going to refer to a payment if I ever had an issue.  \"Yes, my confirmation number was 123456.\"  \"Excuse me, sir.  What?\"  :p

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wrote:

Hughes has a rather poor \"confirmation number\" system, always being 123456. One could never substantiate a payment with that! 

They changed that many, many months ago and it now gives an actual code.  

 

With that said, during the time it was doing this I always wondered how I was going to refer to a payment if I ever had an issue.  \"Yes, my confirmation number was 123456.\"  \"Excuse me, sir.  What?\"  :p

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 I can't even get on the pay my bill without logging in it asks for my user name and password then says it isn't right..I haven't changed ..how is it pay my bill without logging in then having to log in.. If they can't fix thia mess I'm getting another internet provider I've been a customer since 2003 ..and now I can't pay my bill online this is crap ..

 

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 I can't even get on the pay my bill without logging in it asks for my user name and password then says it isn't right..I haven't changed ..how is it pay my bill without logging in then having to log in.. If they can't fix thia mess I'm getting another internet provider I've been a customer since 2003 ..and now I can't pay my bill online this is crap ..

 

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gundoc63

 

\"View/Pay Bill Without Logging In\" asks you for a username and password?   I just tried it and got a popup asking for my SAN and zip code, the same as it always does. 

 

Are you sure you're clicking on the right thing, as you shouldn't get a prompt for a username and password?  

 

Have you ever paid your bill using this method before?  

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\"View/Pay Bill Without Logging In\" asks you for a username and password?   I just tried it and got a popup asking for my SAN and zip code, the same as it always does. 

 

Are you sure you're clicking on the right thing, as you shouldn't get a prompt for a username and password?  

 

Have you ever paid your bill using this method before?  

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