Forum Discussion
No word on refund
Howdy! I had made a post a 4 weeks ago and that situation had got taken care of so everything's good. Now, the reason I'm here today is because I still hadn't received a refund that I was told I was ...
Good morning Lolli!
Just to clarify, any remaining credit on your HughesNet account gets refunded after service termination. I believe Remy mentioned that it takes up to 7 business days for the refund to push. Since your service terminates tomorrow, the refund will come sometime after that. Hope that clears things up!
-Liz
Hello and yes that's what was said! The way they kept saying it was that within the next 7 days I'd be getting it. As in, from the day I got off the phone to finally get it fixed. I didn't think that was right and I even tried to clear it up and ask should I wait until after my cancelation date to be on the look out for it. There was never no confirmation on that part so I was left in the dark which is why I came here again.
I see, I'm sorry that was the impression that was given, I can see how that's frustrating. At least now with your service termination date coming up, the refund will come soon. Should you have any other concerns, please don't hesitate to reach out again!
-Liz
