Forum Discussion
Not able to pay my bill...
Is anyone else having difficulty trying to pay their bill via the "Pay/View Bill Without Logging In" method? I can "View my Invoice" without issue, but when I try to "Make Payment" it stalls and doe...
Hello GabeU,
It appears there was an outage today, server-side, that caused this issue. Our engineers have just rolled out a fix as of a few minutes ago. We are starting to get reports back of customers being able to use this feature again. This feature should be fully usable again by tomorrow morning at the latest. I do apologize for the inconvenience. If you need to pay your bill immediately, please call us to have a one-time payment processed.
-Damian
Thank you for the reply. It's a relief to know that it's a known issue and that a fix has already been implemented. I have plenty of time in which to pay it, so I'll just wait and try it later or tomorrow morning.
Again, thank you. I certainly appreciate it. :)
I'm glad I could provide information regarding this. I just received another update stating that most customers should now be able to make payments after logging into the CMC. When it comes to the "Payment Without Login" page, this is still being worked on. ETA for this to be resolved should be Monday-Tuesday.
-Damian
Thanks for the additional info. Because I pay without logging in, I'll wait until Wednesday or so to give it a try.
Because of the type of card I have, I'm not able to make a payment while signed in, nor even use it for automatic payments, and I get nervous about giving CC info over the phone, so I'll just wait until the "no log-in" method is fixed and working. My payment isn't due until Oct 4th, so I have plenty of time.
Thanks again.
