Forum Discussion
Not getting credits promised on bill
I’ve been given a $30 credit off of my bill numerous times but evidently they can only do a few months at a time after which the system says I have reached my limit so I’m losing the additional credit...
1/30/20 - Survey review call - Post on community website October 2019 $30/6 credit given. December $30/12 credit (case number 126225032) credit issued on my account not getting credits promised, system indicates “exceeds maximum credits allowed” please review & adjust billing accordingly. Said I should post in MyHughesnet.com - community, like review billing, this is case number 126319163.
Taken from my notes.
Thank you,
Dorene Clark
Hi Dorene,
Thank you for the case number, this helps! Let me look into this and get back to you.
Your patience and understanding are much appreciated.
Thanks,
Liz
