Forum Discussion
Not getting credits promised on bill
I’ve been given a $30 credit off of my bill numerous times but evidently they can only do a few months at a time after which the system says I have reached my limit so I’m losing the additional credit...
1/30/20 - Survey review call - Post on community website October 2019 $30/6 credit given. December $30/12 credit (case number 126225032) credit issued on my account not getting credits promised, system indicates “exceeds maximum credits allowed” please review & adjust billing accordingly. Said I should post in MyHughesnet.com - community, like review billing, this is case number 126319163.
Taken from my notes.
Thank you,
Dorene Clark
Good morning Dorene,
Thank you for your patience while I reviewed your case. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
If you have any other concerns, please don't hesitate to contact us again.
Thanks,
Liz
Liz,
Thank you for assisting in this matter, it is genuinely appreciated. I will keep an eye on my account and once the credit is applied I will come back to this thread and close the matter.
For all those reviewing this thread, I encourage you to keep really good notes with all case numbers as the help available in this community is thourough and with sufficient information a resolution can be reached.
Respectfully,
Dorenec
" I encourage you to keep really good notes with all case numbers as the help available in this community is thourough and with sufficient information a resolution can be reached. "
Hear, hear. Excellent advice!
