Forum Discussion
Not honoring their own payment arrangement
I agreed to a certain amount and signed up for automatic payments. Hughsnet took almost TWICE the payment and when I called they told me something COMPLETELY different from the prior agent. They will ...
Hi Shawna,
Welcome to our community and thank you for reaching out to us here. I was able to review your account and see that the extra charges were due to a service plan upgrade prorated charge. It looks like our agents offered a price match and because of the point in the billing cycle where this was ordered, only one month's price match discount was applied instead of one month + prorated portion.
I do see that you've cancelled your service since then, but if you are still open to trying another month or two, I can get that price match balanced back out for you. Looking forward to your reply.
Thanks,
Amanda
