Forum Discussion

stargate7's avatar
stargate7
Sophomore
5 years ago

Online bill pay

Since the frist of this year (Jan. 2020) every time i go to pay my bill on line and when i click on submit it does nto do anything after a few times i just call in my payment adn do it that way! Othe...
  • maratsade's avatar
    maratsade
    5 years ago

    Best of luck, Stargate. I hope that working together we can get to the bottom of this. Maybe the HN staff/mods on this site will have some input next week too. 

    Hang in there, and have a good weekend!

     

    EDIT:  Next time you need to make a payment, try this and see if it works for you:

     

    1. Log out from the community

    2. Go back to the community's home page: https://community.hughesnet.com/

    3. DO NOT LOG IN.  Click on PAY NOW

     

     

    4. You'll be taken to this page:

     

     

     

    5. Enter the required information and see if you can make a payment and it sticks. 

     

     

GabeU's avatar
GabeU
Distinguished Professor IV

stargate7 

 

What actually happens when you click Submit to make the payment?  Does it literally do nothing, like the Submit button hasn't been pressed?

stargate7's avatar
stargate7
Sophomore
5 years ago

Yes sir thats it, hit submit and nothing all my info is correct it simply wont submit! I sure would appreciate any info. or suggestions that you may have! 

   Thanks GabeU

              stargate7

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago
    stargate7 wrote:

    Yes sir thats it, hit submit and nothing all my info is correct it simply wont submit! I sure would appreciate any info. or suggestions that you may have! 

       Thanks GabeU

                  stargate7

    If you're using any extensions with your browser, I would try disabling them to see if it then works.  Remember to refresh the browser page after disabling any extension(s) so that they're no longer "loaded" on that page.

    • stargate7's avatar
      stargate7
      Sophomore
      5 years ago

      Well like the only extension i have is LastPass Password manager in my Edge Browser and have and have Hughes login credintials loaded on to this passwerif manager. I can turn it off or i can delete hughes from that Last Pass? I will try that next time. I sure do thank ya for the help and if you can think of anything else please let me know. And again GabeU.

                                                          stargate7

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        Do you have any other browser you could try this with?