Forum Discussion

Rantsn's avatar
Rantsn
Freshman
8 years ago

Over charged

If y'all don't get my bill explained in plain English not some broken language person trying to convince me they explained my problem then I will have to search for some one else to provide my service...
Rantsn's avatar
Rantsn
Freshman
8 years ago
I will be contacting the public service commissioner on this issue and he'll start a a investigation on your practices of over billing and auto debits beyond what's authorization was given in my opinion that's stealing , and to to honest your internet service is no better than what my local phone company has I really thought gen 5 was suppose to be fast but it isn't a prepaid cell phone internet service is faster and more reliable dang y'all just won't listen to your customers
Amanda's avatar
Amanda
Moderator
8 years ago

Hi Rantsn,

 

The amount of promotions and credits given at the time of the sale meant that you only paid about $20 out of pocket. The full amount for the month was applied to the bill you mentioned, so this offset the difference, meaning you did not pay for the same month twice (again this is why the bill was not $180). You can see this information by clicking on My Account at the top of this page and reviewing your past invoices.

 

Thank you

Amanda

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I signed up for a 30 gb package at 79. Price guarantee for two years with free installation my first bill was 120.00 and cannot get a explanation why this is why I left dish after 20 years I'm not happy with your customer service and the outrageous price you just charged my card for without explanation VERY UNHAPPY","kudosSumWeight":0,"postTime":"2018-02-22T20:33:31.688-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:95726_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4736},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:95726":{"__typename":"Conversation","id":"conversation:95726","solved":false,"topic":{"__ref":"ForumTopicMessage:message:95726"},"lastPostingActivityTime":"2018-02-28T15:09:22.820-05:00","lastPostTime":"2018-02-28T15:09:22.820-05:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:95726":{"__typename":"ModerationData","id":"moderation_data:95726","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:95726_1":{"__typename":"Revision","id":"revision:95726_1","lastEditTime":"2018-02-22T20:33:31.688-05:00"},"ForumReplyMessage:message:96073":{"__typename":"ForumReplyMessage","id":"message:96073","conversation":{"__ref":"Conversation:conversation:95726"},"author":{"__ref":"User:user:17171"},"revisionNum":1,"uid":96073,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Over charged","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:96073"},"parent":{"__ref":"ForumReplyMessage:message:95886"},"body":"

Hi Rantsn,

\n\n

 

\n\n

The amount of promotions and credits given at the time of the sale meant that you only paid about $20 out of pocket. The full amount for the month was applied to the bill you mentioned, so this offset the difference, meaning you did not pay for the same month twice (again this is why the bill was not $180). You can see this information by clicking on My Account at the top of this page and reviewing your past invoices.

\n\n

 

\n\n

Thank you

\n\n

Amanda

","body@stringLength":"510","rawBody":"

Hi Rantsn,

\n\n

 

\n\n

The amount of promotions and credits given at the time of the sale meant that you only paid about $20 out of pocket. The full amount for the month was applied to the bill you mentioned, so this offset the difference, meaning you did not pay for the same month twice (again this is why the bill was not $180). You can see this information by clicking on My Account at the top of this page and reviewing your past invoices.

\n\n

 

\n\n

Thank you

\n\n

Amanda

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