Overall view of sevice

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Cohobadiah wrote:

Via chat I was informed that after your initial contract expires Hughesnet is responsible for the dish and router, I am responsible for the cables.  

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Well, any work on the system still needs to be performed by HughesNet, regardless.  Like if, for whatever reason, your coax cable needed to be replaced, or the fittings needed to be replaced, especially the outside ones, they would need to do it, as it would need to be done to spec and using the proper cable and or fittings.  And, of course, any work on the equipment itself would need to be performed by HughesNet themselves, normally at customer cost, though there are instances where HughesNet will cover that cost, and there are the service plans, too.  Regarding them sometimes covering the cost, that's why I always recommend that, when people need help, they seek it here, if they are able to do so.  The reps here are corporate based reps, and they have more authority to offer certain things, or have some leeway, that the Tier 1 phone/chat reps don't.  

Regarding the taxes, they don't have any control over that.  They charge the taxes that they're required to, and they vary from state to state, and even county to county within a state.  I actually pay four.  Well, two different ones, but the state ones are duplicated for the county, or vice versa.  Regarding the property taxes, some states/counties have them and some don't (mine don't).  

I'm sure a rep will look into the $5 invoice charge if you were told it would be waived.  Not sure why the bill would be addressed to your bank, though.  That's a head scratcher for sure, and I'm sure they'll look into it.

As for your speed issue(s), you should start a new topic in Tech Support section to get help for that.  

The reps are on M-F from approximately 9AM to 5PM EST, though there is occasionally one on during the evenings.  The reps will likely reply on Monday.