Forum Discussion
Plan change
I want to change my plan. I went in to do that online. I check the box to not extend my contract. Screenshot below. Then when I go to checkout I get a prompt that if I proceed I will enter a contract...
Good morning Ricky,
The issue with the service plan site should be fixed now. Can you please confirm when you have a chance?
-Liz
Good morning Ricky,
Thanks for reaching out and providing that screenshot, that makes sense- if you switch to another plan without taking any special offier, that shouldn't start up a new contract.
I also checked on my end, if I were to change your plan to the 10 GB with no offers, there's no disclaimer about a new contract. I only see the disclaimer if I opt for the 10 GB plan with the special pricing.
Can you please provide a screenshot of the page that gave you a red flag and caused you to back out of the plan change?
-Liz
Howdy Liz! Nice to talk with you again. I will try it again and if I get that prompt again I will take a shot of it. Will post back if necessary.
Thanks for the help Liz.
You're welcome! Looking forward to hearing how it goes. If you're indeed seeing that a new commitment will be applied, I'll run this by our marketing folks, because that doesn't sound right.
-Liz
Hi, Liz. I got the message again. Below are the shots. Here is what I noticed.
When I pick the 10 GB plan is shows the 2 options. $59.99 no contract and $49.00 for a 1-year contract. I pick no contract. Screenshot above.
Then I get the next screen. But it is showing the contract price and not what I choose. Then the next screen below.
Stupid rookie mistake. Pics showed my SAN. Will repost screenshot in a sec.
