Forum Discussion

KennyCII's avatar
KennyCII
Freshman
7 years ago

Plan change/commitment

If I upgrade from the gen5 30/gb plan to the 50/gb plan does that reset, extend or in any way change my 24 month commitment?  I cannot find a direct answer from searching.  Thank you!

 

  • GabeU's avatar
    GabeU
    7 years ago

    KennyCII

     

    Upgrading to a new plan on the same service (Gen5) does not extend your 24 month commitment.  Only when there is an equipment upgrade, like if you were going from Gen4 to Gen5, does it extend, or start a new, commitment.  

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    KennyCII

     

    Upgrading to a new plan on the same service (Gen5) does not extend your 24 month commitment.  Only when there is an equipment upgrade, like if you were going from Gen4 to Gen5, does it extend, or start a new, commitment.  

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    Hi Kenny,

     

    The answer provided by GabeU is correct, let us know if you have any other questions.

     

    Thanks,

    Amanda

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      You're very welcome.  Happy to help.  :)