Forum Discussion

Ricky21613's avatar
Ricky21613
Sophomore
5 years ago
Solved

Plan change

I want to change my plan. I went in to do that online. I check the box to not extend my contract. Screenshot below. Then when I go to checkout I get a prompt that if I proceed I will enter a contract...
  • Liz's avatar
    Liz
    5 years ago

    Good morning Ricky,

     

    The issue with the service plan site should be fixed now. Can you please confirm when you have a chance?

     

    -Liz

Liz's avatar
Liz
Moderator
5 years ago

Good morning Ricky,

 

Thanks for reaching out and providing that screenshot, that makes sense- if you switch to another plan without taking any special offier, that shouldn't start up a new contract. 

 

I also checked on my end, if I were to change your plan to the 10 GB with no offers, there's no disclaimer about a new contract. I only see the disclaimer if I opt for the 10 GB plan with the special pricing.

 

Can you please provide a screenshot of the page that gave you a red flag and caused you to back out of the plan change?

 

-Liz

Ricky21613's avatar
Ricky21613
Sophomore
5 years ago

Howdy Liz! Nice to talk with you again. I will try it again and if I get that prompt again I will take a shot of it. Will post back if necessary.

 

Thanks for the help Liz.