Forum Discussion
Plan change
I want to change my plan. I went in to do that online. I check the box to not extend my contract. Screenshot below. Then when I go to checkout I get a prompt that if I proceed I will enter a contract...
Good morning Ricky,
The issue with the service plan site should be fixed now. Can you please confirm when you have a chance?
-Liz
Howdy Liz! Nice to talk with you again. I will try it again and if I get that prompt again I will take a shot of it. Will post back if necessary.
Thanks for the help Liz.
You're welcome! Looking forward to hearing how it goes. If you're indeed seeing that a new commitment will be applied, I'll run this by our marketing folks, because that doesn't sound right.
-Liz
Hi, Liz. I got the message again. Below are the shots. Here is what I noticed.
When I pick the 10 GB plan is shows the 2 options. $59.99 no contract and $49.00 for a 1-year contract. I pick no contract. Screenshot above.
Then I get the next screen. But it is showing the contract price and not what I choose. Then the next screen below.
Stupid rookie mistake. Pics showed my SAN. Will repost screenshot in a sec.
Thanks Ricky! OK that is unusual, from the screenshots, it appears that despite selecting the $59.99 option, the $49.99 option ends up in your cart, hence the commitment disclaimer. This happens every time?
-Liz
