New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
I appreciate you reaching out to get clarification. Our agents are supposed to refer to the same options you see online when you check out the Plans & Pricing sub-tab, so what you see online is valid. I am not seeing any option to switch from lease to purchase. When you upgrade online, you should be provided with Terms and Conditions that you must agree to before you can submit the upgrade. Those terms will include details regarding your committment and fees.
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and Billing","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"eventPath":"category:HNSupport/community:ssqng67387board:AccountandBilling/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY","description@stripHtml":"Information on how to manage your Hughesnet billing, account, and related services."},"Rank:rank:20":{"__typename":"Rank","id":"rank:20","position":21,"name":"Sophomore","color":"00CC00","icon":null,"rankStyle":"TEXT"},"User:user:2633":{"__typename":"User","id":"user:2633","uid":2633,"login":"cal.gilbert","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/m_assets/avatars/default/avatar-8.svg"},"rank":{"__ref":"Rank:rank:20"},"email":"","messagesCount":17,"biography":null,"topicsCount":4,"kudosReceivedCount":5,"kudosGivenCount":2,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-09-14T03:00:00.000-04:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":0,"ssoId":null,"entityType":"USER","eventPath":"community:ssqng67387/user:2633"},"ForumTopicMessage:message:114287":{"__typename":"ForumTopicMessage","uid":114287,"subject":"Plan Options differences between online choices and calling customer service","id":"message:114287","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:2633"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:114287"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:114287"},"body@stripHtml({\"truncateLength\":200})":" Perhaps someone from Hughesnet corporate can explain: I'm currently a \"free agent\" with my HN Serice plan and am exploring my options with either continuing with the current plan, upgrading data, or...","body@stringLength":"955","rawBody":"
Perhaps someone from Hughesnet corporate can explain:
I'm currently a \"free agent\" with my HN Serice plan and am exploring my options with either continuing with the current plan, upgrading data, or ditching HN in favor of a wireless carrier.
When I looked online at upgrading my plan, HN shows that I can upgrade from my 30GB to 50GB/month plan at a reduced cost if I opt for 24 month agreement.
When I contacted HN customer service, they informed me that my only optional plan was for the full-priced 50GB/month plan. ????????
Also, I'm currently leasing the modem at 15.00/month. When I asked about dropping the lease purchase a modem, I was informed that the modem would cost me $250.00 and I would not even get a new one. Instead I would be paying for my existing 2+ year old unit. ???????
Perhaps someone from Hughesnet corporate can explain:
I'm currently a \"free agent\" with my HN Serice plan and am exploring my options with either continuing with the current plan, upgrading data, or ditching HN in favor of a wireless carrier.
When I looked online at upgrading my plan, HN shows that I can upgrade from my 30GB to 50GB/month plan at a reduced cost if I opt for 24 month agreement.
When I contacted HN customer service, they informed me that my only optional plan was for the full-priced 50GB/month plan. ????????
Also, I'm currently leasing the modem at 15.00/month. When I asked about dropping the lease purchase a modem, I was informed that the modem would cost me $250.00 and I would not even get a new one. Instead I would be paying for my existing 2+ year old unit. ???????
Can someone at corporate explain?
Thank you in advance,
Cal Gilbert
"},"Conversation:conversation:114287":{"__typename":"Conversation","id":"conversation:114287","solved":true,"topic":{"__ref":"ForumTopicMessage:message:114287"},"lastPostingActivityTime":"2019-09-03T17:21:51.664-04:00","lastPostTime":"2019-09-03T17:21:51.664-04:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:114287":{"__typename":"ModerationData","id":"moderation_data:114287","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:114287_1":{"__typename":"Revision","id":"revision:114287_1","lastEditTime":"2019-09-01T12:43:40.983-04:00"},"AcceptedSolutionMessage:message:114326":{"__typename":"AcceptedSolutionMessage","id":"message:114326","conversation":{"__ref":"Conversation:conversation:114287"},"author":{"__ref":"User:user:16464"},"revisionNum":1,"uid":114326,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"parent":{"__ref":"ForumReplyMessage:message:114292"},"subject":"Re: Plan Options differences between online choices and calling customer service","moderationData":{"__ref":"ModerationData:moderation_data:114326"},"body":"
Hi Cal,
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\n\n
I appreciate you reaching out to get clarification. Our agents are supposed to refer to the same options you see online when you check out the Plans & Pricing sub-tab, so what you see online is valid. I am not seeing any option to switch from lease to purchase. When you upgrade online, you should be provided with Terms and Conditions that you must agree to before you can submit the upgrade. Those terms will include details regarding your committment and fees.
I appreciate you reaching out to get clarification. Our agents are supposed to refer to the same options you see online when you check out the Plans & Pricing sub-tab, so what you see online is valid. I am not seeing any option to switch from lease to purchase. When you upgrade online, you should be provided with Terms and Conditions that you must agree to before you can submit the upgrade. Those terms will include details regarding your committment and fees.
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GabeU:
When I sigin into HN and look at billing, etc, I can shop my plan options. The site knows my current plan and I can then view the other plan options.
Looking at the 50GB/month plan brings up the normal price and discounted options if I opt for a 24month commitment.
I'll wait to hear back from one of the HN reps before making any commitments.
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GabeU:
When I sigin into HN and look at billing, etc, I can shop my plan options. The site knows my current plan and I can then view the other plan options.
Looking at the 50GB/month plan brings up the normal price and discounted options if I opt for a 24month commitment.
I'll wait to hear back from one of the HN reps before making any commitments.
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Are you seeing the upgrade offer in the Shop/Upgrade section when you sign into the HughesNet MyAccount site? If so, I'm sure that would be a valid offer. But, of course, it's best to wait to see what a rep says, like you're doing, especially with there being a discrepancy. They'll be back online on Tuesday.
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Are you seeing the upgrade offer in the Shop/Upgrade section when you sign into the HughesNet MyAccount site? If so, I'm sure that would be a valid offer. But, of course, it's best to wait to see what a rep says, like you're doing, especially with there being a discrepancy. They'll be back online on Tuesday.
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Liz:
Thank you for clarifying the plan options as I was unsure after both emailing and calling HN customer service. Both email and phone reps did not have offer any better option than the 149.99/month for 50GB plan. I do see that I have an option online to commit to 24months at a lower monthy cost than the 149.99/month.
I still have some consternation over the modem lease vs buy out. The lease seems to be a never-ending committment and the only way out is to Cancel my service altogether. That seems like an old trick Ma-Bell pulled on landline customers making them pay rental for their landline phones; even though they could purchase phones from any retailer.