Forum Discussion

cal.gilbert's avatar
cal.gilbert
Sophomore
7 years ago
Solved

Plan Options differences between online choices and calling customer service

Perhaps someone from Hughesnet corporate can explain: I'm currently a "free agent" with my HN Serice plan and am exploring my options with either continuing with the current plan, upgrading data, or...
  • Liz's avatar
    Liz
    7 years ago

    Hi Cal,

     

    I appreciate you reaching out to get clarification. Our agents are supposed to refer to the same options you see online when you check out the Plans & Pricing sub-tab, so what you see online is valid. I am not seeing any option to switch from lease to purchase. When you upgrade online, you should be provided with Terms and Conditions that you must agree to before you can submit the upgrade. Those terms will include details regarding your committment and fees.

     

cal.gilbert's avatar
cal.gilbert
Sophomore
7 years ago

GabeU: 

When I sigin into HN and look at billing, etc, I can shop my plan options.  The site knows my current plan and I can then view the other plan options.

Looking at the 50GB/month plan brings up the normal price and discounted options if I opt for a 24month commitment.

I'll wait to hear back from one of the HN reps before making any commitments.

Liz's avatar
Liz
Moderator
7 years ago

Hi Cal,

 

I appreciate you reaching out to get clarification. Our agents are supposed to refer to the same options you see online when you check out the Plans & Pricing sub-tab, so what you see online is valid. I am not seeing any option to switch from lease to purchase. When you upgrade online, you should be provided with Terms and Conditions that you must agree to before you can submit the upgrade. Those terms will include details regarding your committment and fees.