Forum Discussion

fox12's avatar
fox12
Junior
4 years ago

Plan reset, lost tokens.

Hi, need help please. Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And ...
  • Liz's avatar
    Liz
    4 years ago

    Hi fox12,

     

    Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.

     

    Thanks,

    Liz

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

Liz 

 

I have also had a reset on all my terminals, not sure of my tokens as I never look at them, or buy them, or anything of the sort, but it appears this data reset and token issue might be a bit wider spread...

 

maratsade 

I bet if you look at your terminal status, it will show that you got reset as well.

MarkJFine's avatar
MarkJFine
Professor
4 years ago

Hmm. My data seems correct on my Usage Meter, the iPhone app, as well as the web site.

 

That said, I've been noticing a tremendous (nearly painful) amount of SSL errors since late last week so I'm wondering if that's affecting authentication errors in many instances and it's causing data retrieval errors and possibly data corruption as a result.