Forum Discussion

fox12's avatar
fox12
Junior
4 years ago

Plan reset, lost tokens.

Hi, need help please. Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And ...
  • Liz's avatar
    Liz
    4 years ago

    Hi fox12,

     

    Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.

     

    Thanks,

    Liz

Liz's avatar
Liz
Moderator

Hi fox12,

 

I see it's your first post here, so welcome to the community! Thanks for much for reporting this ASAP, better we have a live, fresh case so that our engineers can have a look to see what's happening. We'll be sure to restore your data tokens once engineering has had a look first and deems it ok for me to send.

 

I'll post back once I have an update or any questions.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,

Liz

fox12's avatar
fox12
Junior
4 years ago

Thanks for the welcome Liz..It is my first post however I have read a lot. I haven't had to post, you and the others cover other members problems pretty well. I have gained a lot of insight just reading answers. I want to thank you all for the fine job you do
And also thanks for the very fast response to my situation, I am not worried I am sure you will find the problem.
Wishing you all a great day.

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Your words mean a lot fox12, thank you! That is exactly what the community is for, and I'm so glad you've gained something from it. 

     

    We have a couple engineering teams investigating this issue now. I'm also looking forward to what happened and having this resolved soon.

     

    -Liz