Forum Discussion
Plan reset, lost tokens.
Hi, need help please. Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And ...
Hi fox12,
Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.
Thanks,
Liz
Thanks for the welcome Liz..It is my first post however I have read a lot. I haven't had to post, you and the others cover other members problems pretty well. I have gained a lot of insight just reading answers. I want to thank you all for the fine job you do
And also thanks for the very fast response to my situation, I am not worried I am sure you will find the problem.
Wishing you all a great day.
Your words mean a lot fox12, thank you! That is exactly what the community is for, and I'm so glad you've gained something from it.
We have a couple engineering teams investigating this issue now. I'm also looking forward to what happened and having this resolved soon.
-Liz
