Forum Discussion
Plan reset, lost tokens.
Hi, need help please. Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And ...
Hi fox12,
Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.
Thanks,
Liz
I lost my tokens too, Had 2 gigs on my day service left and 9 gigs of tokens, Everything was reset and I lost all my tokens, called 3 times talk to hughes net tech people and they denied I even had any tokens. They are lieing to us.
Hurricane,
No one is lying to you. If there's a system error, your tokens will be restored. If you did use your tokens, a rep on this site can check on that and tell you what was used when. If you would like help from the reps on this site, go back to the myAccount and Billing area and start your own account support ticket by clicking on the button labeled "Start a topic."
I found that this site (community) is the best place to get answers and problems solved. Just post your problems or questions here and let them take care of it. They are much better at it.
Good morning fox12,
Just a reminder that your regular reset date is tomorrow. Please observe what happens then and let me know. I'd like to know if your data resets to 100% and whether or not your tokens return.
If they don't, I'll restore them Monday. Thank you!
-Liz
