Forum Discussion

fox12's avatar
fox12
Junior
4 years ago

Plan reset, lost tokens.

Hi, need help please. Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And ...
  • Liz's avatar
    Liz
    4 years ago

    Hi fox12,

     

    Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.

     

    Thanks,

    Liz

maratsade's avatar
maratsade
Distinguished Professor IV

Hurricane,

No one is lying to you.  If there's a system error, your tokens will be restored.  If you did use your tokens, a rep on this site can check on that and tell you what was used when.  If you would like help from the reps on this site, go back to the myAccount and Billing area and start your own account support ticket by clicking on the button labeled "Start a topic."   

fox12's avatar
fox12
Junior
4 years ago

I found that this site (community) is the best place to get answers and problems solved. Just post your problems or questions here and let them take care of it. They are much better at it.

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good morning fox12,

     

    Just a reminder that your regular reset date is tomorrow. Please observe what happens then and let me know. I'd like to know if your data resets to 100% and whether or not your tokens return.  

     

    If they don't, I'll restore them Monday. Thank you!

     

    -Liz

    • fox12's avatar
      fox12
      Junior
      4 years ago

      Thanks Liz. I am watching it, I will let you know. Wishing you a nice productive weekend.

      • fox12's avatar
        fox12
        Junior
        4 years ago

        Hi Liz. My plan reset ok but the tokens are still gone. I had 24gb, now I have none. I can post a screenshot if you need it.
        Thanks for your help.