Forum Discussion
Plan reset, lost tokens.
Hi, need help please. Yesterday I had 24 tokens, and approx. 10gb of my plan with 8 days left in this period. This morning my plan has been reset to 100% the bonus has also been reset to 100%. And ...
Hi fox12,
Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.
Thanks,
Liz
Good morning fox12,
Thank you for letting me know what happened! No need, I've already taken all the screenshots I need and have informed the engineers how it went over the weekend. I'm checking with them whether it's alright for me to give you tokens to make up for the missing ones. I'll keep you posted.
-Liz
Hi Liz.
Thanks, I really appreciate it...Have a great day.
Hi fox12,
Thank you again for your patience and cooperation. I've sent you tokens to make up for all this. Please don't hesitate to stop by the community again if you have any other concerns.
Thanks,
Liz
Liz you are awesome! Thank you, I am putting you in for a raise.
Haha, you're very welcome!
-Liz
