OK, one month has passed since I put my account on "Seasonal Suspension" and now I get the following email from HN:
===========================Email Clip follows====================
Dear (my name was here),
Thank you for using HughesNet service.
Your payment is due in 1 days.
If you are a HughesNet residential customer, you can access your account by logging in to our online Support Center at
http://supportcenter.myhughesnet.com. If you are a ‘first time’ user to the Support Center, you may register using a personal HughesNet, Google, Yahoo, Windows Live, or AOL email address. Once registered, when you log in you may enjoy the benefits of a ‘one-stop shop’ that will allow you to:
Manage your HughesNet account information, edit contact information, pay and view your bill online, and manage your payment method on file.
Manage your HughesNet email address(es), create a new Hughes.Net email address, or reset your email passwords.
Manage your Data Allowance, purchase Restore Tokens, and download free available Service Tools, like the new HughesNet Status Meter.
Access all HughesNet Premium Services available to you as a valued HughesNet member.
Thank you,
Hughes Billing Department
=========================End Email Clip=================================
My last comment in the original post on this subject said:
"...I am fully expecting that this is not the end of the problem, but hoping I'm wrong."
I did previously sign-up to get email notices when my payment is due, but I didn't expect the emails to continue when on "seasonal suspension".
It seems the HN systems aren't "linked" together to recognize when certain events occur (like seasonal suspension).
Now what? Why am I getting billing notices about "Your payment is due in 1 days"?
<Sarcasm ON> I know HN has been in the business for only a DECADE OR MORE, and probably hasn't had the benefit of enough business experience to "refine" their billing practices. Or maybe this is how HN designed the system. </Sarcasm OFF>
This is just plain BAD BUSINESS PRACTICE.
Why would someone on seasonal suspension still be in the active billing process? I shouldn't have to waste my time or your's dealing with this issue at this point.
Can one of the ECC folks who frequent here help me resolve this issue please?
Regards,
EdV
