Forum Discussion

Evansb85's avatar
Evansb85
New Member
7 years ago

Problem with billing

I opted for zero reinstall option, and the customer service representative reassured me that since i had NO upgrages & the SAME equipment that there would be no charge for moving to my new residents. Well come the second of the next month $475.19 (which was my rent plus some) was charged from hughesnet.??? I have the invoice from the same guy who installed my service at both places!! & it says NO CHARGE. Then my invoice has upgrade equipment & service charges on it?? Why? Please help me figure out how to fix this.
Legal
  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    Hi Evansb85,

     

    We're very sorry for any confusion regarding your billing and I am sure I can help clear this up. I'm pulling up your account now to review the previous invoices and see how it breaks down.

     

    Thank you

    Amanda

  • Amanda's avatar
    Amanda
    Moderator
    7 years ago

    Hi Evansb85,

     

    It appears the move order for your relocation was created incorrectly. I will send you a private message with more information.

     

    Thank you,

    Amanda