Forum Discussion

jallenhere's avatar
jallenhere
Spectator
4 years ago

Purchased tokens not showing up

I purchased 10G of tokens almost 24 hours ago and they still have not been applied to my account.  The billing is there but no tokens....what's up with that?  Does it normally take this long to add them to the account?

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    Typically, the tokens are added immediately. Don't fret; it the tokens are still missing next week when the HughesNet reps come on the site, they will add them manually.   

     

    To be sure, check your account, and restart your modem. 

    • jallenhere's avatar
      jallenhere
      Spectator

      So, if they don't show up until next week am I slowed down until then? 

      • GabeU's avatar
        GabeU
        Distinguished Professor IV

        jallenhere 

         

        Just in case, are you looking at your Service Plan data or the Token Data?  Token Data goes into its own data bank.  It doesn't get added to your Service Plan data.  

         

        You should see it in the "Data Tokens Available" or "Token Data" or similarly titled line wherever it is you look at your data levels.