Hi Amanda,
After getting up this morning and once again seeing that my bill was faulty, I called customer service and they credited me $40 for the problem. I also talked with them, in detail, making sure what my bill would be from now on. I WILL reflect the $10 off, and that is clearly stated in the conversation, so if there is any problem, it will be easily heard in the phone call. I made sure of that.
Also, you will see that something goofy happened with my billing when I upgraded. Something went drastically wrong with the prorated amount. Two bills in a row were for too much, with the last one for $94 something being the most outrageous. I understand prorating, but it's as if the system was charging me for both plans for a couple of days. If anything, the bill generated this month should have been LESS than the normal amount, crediting me for what got messed up last month.
Anyway, as I said, they put a credit on my account for $40 for the confusion (which they said was mine (I was a national honors student in math)), so everything is fine now.
Thanks for the help.
