Forum Discussion
GabeU
9 years agoDistinguished Professor IV
Question regarding my bill to be generated on 3/4...
Hi. I just wanted to make sure that when my bill is generated it will include the $10 per month discount that was offered when I upgraded. I went through the email I received to do the upgrade and ...
Amanda
9 years agoModerator
Hi Gabe
You're welcome to keep the $40 its totally fine - youve been a customer for a long time. The agent unfortunately just didn't explain it right and I suspect its because they didn't fully understand it themselves. Its a good opportunity for them to be coached and know for next time (its a costly misunderstanding after a while!)
Amanda
You're welcome to keep the $40 its totally fine - youve been a customer for a long time. The agent unfortunately just didn't explain it right and I suspect its because they didn't fully understand it themselves. Its a good opportunity for them to be coached and know for next time (its a costly misunderstanding after a while!)
Amanda
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