Forum Discussion
Raised pricing after 5 months...
So I signed up at the end of March with Gen4. Speeds were less than 1mbps and tech support tried for a few days to solve the problem and could not. So I was told if I stay they would upgrade me to Ge...
Hi matti,
I see you're new here, so welcome to the community! Thanks for posting. I've pulled up your account and started investigating. I do see the initial case notes (case #103272428) where the agent offered several discounts to get your bill down to around $70. Please allow me some time to review the rest of your case and billing history to see what happened.
Your patience and understanding are much appreciated.
Thank you very much Liz fot your time and help, much appreciated...
Good morning matti,
Thank you for your patience while I worked to address your concerns. Please check your private messages in the top right corner of the community page as I've sent you a PM with the details of your billing concerns.
