Cancelling a contract without penalty
I feel I have some justification to cancel my HughesNet contract without penalty. In January 2020 I was contacted by a local Hughes Net rep/installer offering to inspect and upgrade my equipmen...
Forum Discussion
Is your account business or residential? I ask because this community is for residential subscribers.
You may want to read the subscriber agreement information (something that every subscriber should read before opening an account):
You are legally bound by the subscriber agreement, and there is a penalty for breaking the agreement before the 24 month commitment. Typically, "I wasn't told/didn't know about it" is not a reason to waive the early termination penalty. All the information is available freely and openly on the HN site.
If you are not willing to work with the reps to improve your service, the early termination penalty is normally considered valid and applies. Your best bet is to work with them to improve your experience, within the limitations of satellite internet.
If you are a residential subscriber, you can work with the corporate reps on this site -- ultimately, they will decide how to proceed with your situation. Patience and cooperation will go a long way in your favour.
If the reps here need any information from you, they will request it. Do not post any personal information or account numbers here.
Thanks for your prompt and through reply. Looks like my only recourse is to try to "improve the experience". I have usually contacted customer service by phone. How would I go about working with (or contact) the corporate reps on this site?
The phone reps are the first tier and they only have so much authority in what they can do; the decision makers are the corporate reps -- your best bet is to work with them here. To do so, stay on the site and a rep will answer your post on this thread. Keep in mind this is not like chat or phone customer service; it's not 24/7 and answers may not come right away.
4ghawk,
I see it's your first post! Welcome to the Community! We'd love to help out and look into working on the issues you've been experiencing. Unfortunately, I wasn't able to locate an account attached to your Community profile. Please send me a private message at this link with your account number or a phone number associated to the account attached. This will help us pull up your information and take a deeper dive into the issues you've been having, and will also give us a full rundown on the notes of your previous calls.
Thanks,
Remy
