Didn't get the promotional credits as described

Damian,

 

I'm not going to quibble over $3.55 and I appreciate your adjustment against last month's bill.  $30 credit against the next 3 months of service for a total of $90 is a fine solution.  Thank you.

 

I'm actually unaware of going onto and off the 50 GB level from my original 30 GB level and then back on again to the 50 GB level, which is no doubt an additional miscommunication with your phone rep; or it's more likely a complete error on the agent's end (my opinion).  I have notes from my phone calls and I don't have any notes itemizing such changes, but that's not at issue here.

 

I also need to call account management on another matter pertaining to my service level, but I wanted this taken care of first since it seemed to be more straightforward and less contentious.  So you are off my hook.  And I've postponed my billing date via Chat Agent to allow time for me to deal with the other problems and get my level of service straightened out before the next bill is issued for the remaining months on my contract.

 

You've removed the problem I brought to the Community Forum.  Have a great evening. 

 

Ray