Forum Discussion
I've called to cancel twice...
How do I get it done? Speeds are nowhere near useable and the tech gurus haven't been any help. I can't afford too many more afternoons off work to do all this 'troubleshooting'. First call ref # 1...
Good morning Outdoorjohn,
I see in your latest attempts that you accepted the offer to troubleshoot with our Home Tech Support service, but then dropped off during the transfer. Then in your third attempt, our agents tried to reconnect you to HTS to continue troubleshooting. However, since you weren't home, the notes indicate that you said you'd call back later to troubleshoot.
If you want to cancel, I would suggest declining any offers our agents make to try to retain you (that's their job) until you are discussing and confirming service termination.
Really want the service canceled? Send a certified letter stating your wish to cancel (or if your state laws allow, record your telephone conversation that includes your request to cancel)and then contact your financial institution to block all future charges. You may still be on the hook for cancellation charges if you are still under contract, but you will have full control over any money that is payed out. Nothing makes a company more willing to talk than not having access to your money.
