Monthly bill
I’ve had a terrible time thus far, on the whole, with Hughes Net, from the misleading sales call, frustrating slow service, and unsupportive support calls. My post here regards my bill as in line with...
Forum Discussion
Hello Adalhover, welcome to the community and thanks for posting!
I reviewed your bill and it shows your service plan, Express Repair, and a data token. The service plan is $129.99, Express Repair is $7.95 for the Basic option, and the 3 GB data token is $9.00. This brings your total to $146.94.
Regarding your technical concerns you shared on your other thread, I provided some free data tokens in order to run speed tests with our tools. I see on our end that your speeds are lower than what's considered part of our standard speeds, so I reviewed your account further and see your beam is currently under maintenance with our engineers.
This is having an affect on the service because of the amount of Gen 5 customers sharing a beam, leading to congestion among users. The number of customers has exceeded our expectations, so our engineers are constantly working on making improvements on the performance.
There is currently no ETA for how long this process will be. I recall you mentioning you do not have many choices available for providers, so what I can do is place a $30 discount on your bill for the next 12 months, or if you would like to cancel I can create a ticket on your account to allow you to cancel without any fees. Let me know what you would prefer.
-Brooke
