No onine debit card option for bill payment
I have had problems over the past year with trying to pay my bill by debit card. I finally found where I could go to the old Customer Care and pay without logging in. Today, the pay without logging...
Forum Discussion
MsSippi,
Is the card you are trying to use a pre-paid or reloadable card? Perhaps an employer-provided payroll card or SSI/disability card?
Amanda
The card I use is my SS/disability card. Why should that make a difference?
MsSippi wrote:The card I use is my SS/disability card. Why should that make a difference?
I had a similar issue for months when making my payment and used to have to use the old site. With you being on SSDI, you probably have the DirectExpress card, like I do. It used to not work on the present site, but I found that I am now able to make a payment using the View / Pay Bill Without Logging In part on the Hughesnet myAccount site. http://my.hughesnet.com/myaccount Under that View / Pay My Bill Without Logging In, I click on the View/Pay Bill button, then enter the info it asks for. I use my DirectExpress card as a Credit Card, not a debit card, when making payment. I've never tried using it as a debit card. If it's not working for you using it as a debit card try it as a credit card.
Hopefully this will work for you. Just make sure that the box referring to "make this my default form of payment", or whatever it says, is unchecked. It should already be, but just make sure it is.
MsSippi
Around last year, maybe a bit longer than that, Hughes began only accepting pre-paid or reloadable cards as one-time payments. If you leave the "save this payment method" box set to No or leave it unchecked, the payment should go through online. If you can try one more time and make sure that box is not checked and/or set to "no" and you are still having the issue, I will bring this up with our billing team.
Thank you,
Amanda
