we recently agreed to sign an agreement with Hughesnet after speaking with several salespeople and reading the webpages such as this one below on this page. https://www.hughesnet.com/about/hughes...
First, as you'll note, Damian mentioned your gateway when referring to the weather. Bad weather at your gateway can affect your service just like weather at your own location. When the weather is clear, Damian (or any other rep here) will be able to remotely see if your dish is out of alignment and whether a tech visit will be needed.
Secondly, BirdDog was a customer, not a HughesNet employee. He's no longer a HughesNet customer and no longer posts on this Community.
he said and I quote "This could be due to the fact that both your site location and Gateway location are experiencing heavy cloud coverage at the moment. This can interfere with the signal and our remote tools as well. "
Both, my site was good, sunny clear skies, so that variable is out of the question.
I bet if you would tell me where the Gateway is, It had clear skies too. I would bet you money. And I would check it! Instead of just saying a possible cloud cover!
When I said have a technician use "BirDog" I am talking about a tool that runs around 750 to 1200 dollars.
Instead of everyone trying to Bully me, or take up for each other, or talk down to me, why not look at the real problem, which is most likely a misaligned dish. This is why I called originally, but instead of fixing the issue they gave us more tokens, then said too bad, look t the agreement, not try to really help. But taking up for all their other coworkers whether they are correct or not, right or wrong.
AND look into the fact the sales rep and the webpages state that I was going to get around 1 to 3 MBPS after my data was out. But now I am told no that not true!
Now within minutes one of you is going to come back to give some illogical explanation for whatever, in an attempt to say the problem is something else.
I believe if Hughes net sends a knowledgable technician who is not lazy and will climb to the dish, run diagnostics or maybe use a meter like BirDog they will surely find my dish is out of alignment.
I wasn't referring to your home location, but your gateway. I assumed my reply made that evident. And I have no idea where your gateway is.
And I'm sure that the rep and/or tech will use whatever equipment and software is applicable. They've been doing this for a little while, so they have what they need.
I'm not going to argue with you, nor bother to further try to help you, as you evidently already know better than everyone else. Good luck with that, and good luck to you.
Bird dog meters do not work on Hughesnet systens for pointing a dish. Superbuddy does make one.. But they are not has acurate has or own meters. The rep can tell from running there tests if the dish is out of alignment.. It is called a OVT. Test And I am sure they have already run that for you.. That is why they need you to do tthese tests..
At least we are getting somewhere. Someone at least knows the correct meter to use, now if we can get a tech to my house to use the OVT, my issues would be resolved.
Oh and guess what else instead of arguing with the customer, you make the customer happy because they get the service they were promised.
Still no word on the sales call where i was told I would get 1 to 3 mbps when my data was used, you're sidestepping around that elephant in the room.
Hey Gabe, Im not trying to be irritating, but this started weeks ago.
The tech came to my house and made false statements about networking thinking I was your average consumer.
I don't know it all, but I do know security, networking, and WIFI is not secure, and me running a VPN through my internet causes no problems with my signal.
Additionally, he refused to check the antenna alignment, he did not want to climb the ladder, he did not even bring a ladder. He said all the problems were the modem/router. HE changed it out and left, I had the exact same problems after he left. I called in and have been given the run around ever since.
It's frustrating as a consumer, no one will have a tech come out, only tell me I'm getting what I should even though it's not 1 to 3 mbps, and then justifying every saying its all in the fair use docs, look at legal docs. I just want my internet fixed, which means tech is going to have to adjust the antenna but we can waste my time, your time and everyone here keeps attacking me, not resolving the problems I have.
I just want to watch tv, work, live in peace not argue with people who are paid to post on a forum, trying to make me look importunate.
I am simply reporting a tech who wouldn't do his job, a customer service agent who was rude and wouldn't do her job, and then report a salesman who gave me misleading information. I am trying to let you all know so the company can fix these training issues, so this doesn't happen to other customers.
When Damian runs his tests it is the OVT test. When the tech goes out there he runs it from his phone. It tells us what the signal level is. And the average at that exact time in your area. So we now if the signal level is off. No need to go up if you now it is good. Damian needs your speed tests to show if there is a problem. If there is he will launch a investigation.. Right now it is just you saying it isn't right.. It could be your computer causing the issue.. Run the speed tests...
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Call Review","id":"message:119860","revisionNum":2,"repliesCount":20,"author":{"__ref":"User:user:99031"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:119860"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119860"},"body@stripHtml({\"truncateLength\":200})":" we recently agreed to sign an agreement with Hughesnet after speaking with several salespeople and reading the webpages such as this one below on this page. https://www.hughesnet.com/about/hughes...","body@stringLength":"1297","rawBody":"
we recently agreed to sign an agreement with Hughesnet after speaking with several salespeople and reading the webpages such as this one below on this page.
It clearly says I will experience \"If you exceed your monthly plan data, you will experience reduced speeds, typically1-3 Mbps, until the next billing cycle.\"
I am a CISCO engineer who works constantly through the internet. my required speed is around 56kbps. or around 256 kbps for some jobs. I was told repeatedly that when my data plan was used the 20 Gbs no problem my speed would be reduced to 1 to 3 mbps. That 1 MBPS is still acceptable, however since having the internet for 2 months, we have found that even when I disconnected everything, and I use a fresh OS install connected by ethernet we get speeds WAY under 1 mbps.
When I contacted customer support I spent 6 hours of my time-wasting asking for them to check my connection only to have them refer me to the FUA.
I want someone to check our sales call and tell me why we are getting speeds way under 3, or 1 mbps?
he said and I quote \"This could be due to the fact that both your site location and Gateway location are experiencing heavy cloud coverage at the moment. This can interfere with the signal and our remote tools as well. \"
Both, my site was good, sunny clear skies, so that variable is out of the question.
I bet if you would tell me where the Gateway is, It had clear skies too. I would bet you money. And I would check it! Instead of just saying a possible cloud cover!
When I said have a technician use \"BirDog\" I am talking about a tool that runs around 750 to 1200 dollars.
Instead of everyone trying to Bully me, or take up for each other, or talk down to me, why not look at the real problem, which is most likely a misaligned dish. This is why I called originally, but instead of fixing the issue they gave us more tokens, then said too bad, look t the agreement, not try to really help. But taking up for all their other coworkers whether they are correct or not, right or wrong.
AND look into the fact the sales rep and the webpages state that I was going to get around 1 to 3 MBPS after my data was out. But now I am told no that not true!
Now within minutes one of you is going to come back to give some illogical explanation for whatever, in an attempt to say the problem is something else.
I believe if Hughes net sends a knowledgable technician who is not lazy and will climb to the dish, run diagnostics or maybe use a meter like BirDog they will surely find my dish is out of alignment.
","body@stringLength":"2041","rawBody":"
he said and I quote \"This could be due to the fact that both your site location and Gateway location are experiencing heavy cloud coverage at the moment. This can interfere with the signal and our remote tools as well. \"
Both, my site was good, sunny clear skies, so that variable is out of the question.
I bet if you would tell me where the Gateway is, It had clear skies too. I would bet you money. And I would check it! Instead of just saying a possible cloud cover!
When I said have a technician use \"BirDog\" I am talking about a tool that runs around 750 to 1200 dollars.
Instead of everyone trying to Bully me, or take up for each other, or talk down to me, why not look at the real problem, which is most likely a misaligned dish. This is why I called originally, but instead of fixing the issue they gave us more tokens, then said too bad, look t the agreement, not try to really help. But taking up for all their other coworkers whether they are correct or not, right or wrong.
AND look into the fact the sales rep and the webpages state that I was going to get around 1 to 3 MBPS after my data was out. But now I am told no that not true!
Now within minutes one of you is going to come back to give some illogical explanation for whatever, in an attempt to say the problem is something else.
I believe if Hughes net sends a knowledgable technician who is not lazy and will climb to the dish, run diagnostics or maybe use a meter like BirDog they will surely find my dish is out of alignment.
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First, as you'll note, Damian mentioned your gateway when referring to the weather. Bad weather at your gateway can affect your service just like weather at your own location. When the weather is clear, Damian (or any other rep here) will be able to remotely see if your dish is out of alignment and whether a tech visit will be needed.
Secondly, BirdDog was a customer, not a HughesNet employee. He's no longer a HughesNet customer and no longer posts on this Community.
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First, as you'll note, Damian mentioned your gateway when referring to the weather. Bad weather at your gateway can affect your service just like weather at your own location. When the weather is clear, Damian (or any other rep here) will be able to remotely see if your dish is out of alignment and whether a tech visit will be needed.
Secondly, BirdDog was a customer, not a HughesNet employee. He's no longer a HughesNet customer and no longer posts on this Community.
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I wasn't referring to your home location, but your gateway. I assumed my reply made that evident. And I have no idea where your gateway is.
And I'm sure that the rep and/or tech will use whatever equipment and software is applicable. They've been doing this for a little while, so they have what they need.
I'm not going to argue with you, nor bother to further try to help you, as you evidently already know better than everyone else. Good luck with that, and good luck to you.
Bird dog meters do not work on Hughesnet systens for pointing a dish. Superbuddy does make one.. But they are not has acurate has or own meters. The rep can tell from running there tests if the dish is out of alignment.. It is called a OVT. Test And I am sure they have already run that for you.. That is why they need you to do tthese tests..
At least we are getting somewhere. Someone at least knows the correct meter to use, now if we can get a tech to my house to use the OVT, my issues would be resolved.
Oh and guess what else instead of arguing with the customer, you make the customer happy because they get the service they were promised.
Still no word on the sales call where i was told I would get 1 to 3 mbps when my data was used, you're sidestepping around that elephant in the room.
Hey Gabe, Im not trying to be irritating, but this started weeks ago.
The tech came to my house and made false statements about networking thinking I was your average consumer.
I don't know it all, but I do know security, networking, and WIFI is not secure, and me running a VPN through my internet causes no problems with my signal.
Additionally, he refused to check the antenna alignment, he did not want to climb the ladder, he did not even bring a ladder. He said all the problems were the modem/router. HE changed it out and left, I had the exact same problems after he left. I called in and have been given the run around ever since.
It's frustrating as a consumer, no one will have a tech come out, only tell me I'm getting what I should even though it's not 1 to 3 mbps, and then justifying every saying its all in the fair use docs, look at legal docs. I just want my internet fixed, which means tech is going to have to adjust the antenna but we can waste my time, your time and everyone here keeps attacking me, not resolving the problems I have.
I just want to watch tv, work, live in peace not argue with people who are paid to post on a forum, trying to make me look importunate.
I am simply reporting a tech who wouldn't do his job, a customer service agent who was rude and wouldn't do her job, and then report a salesman who gave me misleading information. I am trying to let you all know so the company can fix these training issues, so this doesn't happen to other customers.
When Damian runs his tests it is the OVT test. When the tech goes out there he runs it from his phone. It tells us what the signal level is. And the average at that exact time in your area. So we now if the signal level is off. No need to go up if you now it is good. Damian needs your speed tests to show if there is a problem. If there is he will launch a investigation.. Right now it is just you saying it isn't right.. It could be your computer causing the issue.. Run the speed tests...
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