Forum Discussion
Sales Call Review
First, as you'll note, Damian mentioned your gateway when referring to the weather. Bad weather at your gateway can affect your service just like weather at your own location. When the weather is clear, Damian (or any other rep here) will be able to remotely see if your dish is out of alignment and whether a tech visit will be needed.
Secondly, BirdDog was a customer, not a HughesNet employee. He's no longer a HughesNet customer and no longer posts on this Community.
he said and I quote "This could be due to the fact that both your site location and Gateway location are experiencing heavy cloud coverage at the moment. This can interfere with the signal and our remote tools as well. "
Both, my site was good, sunny clear skies, so that variable is out of the question.
I bet if you would tell me where the Gateway is, It had clear skies too. I would bet you money. And I would check it! Instead of just saying a possible cloud cover!
When I said have a technician use "BirDog" I am talking about a tool that runs around 750 to 1200 dollars.
http://www.birdog.tv/default.aspx?page=12
https://www.amazon.com/Birdog-USB-Plus-Satellite-Compatible/dp/B001IX00XU
Instead of everyone trying to Bully me, or take up for each other, or talk down to me, why not look at the real problem, which is most likely a misaligned dish. This is why I called originally, but instead of fixing the issue they gave us more tokens, then said too bad, look t the agreement, not try to really help. But taking up for all their other coworkers whether they are correct or not, right or wrong.
AND look into the fact the sales rep and the webpages state that I was going to get around 1 to 3 MBPS after my data was out. But now I am told no that not true!
Now within minutes one of you is going to come back to give some illogical explanation for whatever, in an attempt to say the problem is something else.
I believe if Hughes net sends a knowledgable technician who is not lazy and will climb to the dish, run diagnostics or maybe use a meter like BirDog they will surely find my dish is out of alignment.
