Forum Discussion

cybercycle1's avatar
cybercycle1
Junior
4 years ago

Reduced Monthly Charge Ordered by Moderator Not Taking Affect?

A month ago, Remy ordered a reduction in my monthly charge because of issues I am experiencing with my Gen 5 system.  I use automatice payment and my credit card was charged the usual amount instead ...
  • Remy's avatar
    Remy
    4 years ago

    cybercycle1,

     

    That's correct! A discount for the next 5 months was applied, and I had already previously added the 20 dollar credit for this past month.

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator
4 years ago

cybercycle1,

 

Thank you for posting! It seems you're right, the discount wasn't added as it should've. I'll go ahead and apply a credit for this month's charge, and I'll make sure the discount is added as it should be this time. Once it is completed and applied, I'll update you here!

 

Thanks

Remy

  • cybercycle1's avatar
    cybercycle1
    Junior
    4 years ago
    Remy wrote:

    cybercycle1,

     

    Thank you for posting! It seems you're right, the discount wasn't added as it should've. I'll go ahead and apply a credit for this month's charge, and I'll make sure the discount is added as it should be this time. Once it is completed and applied, I'll update you here!

     

    Thanks

    Remy

    Thanks Remy....I appreciate your follow-up.

     

    John

    • Remy's avatar
      Remy
      Moderator
      4 years ago

      cybercycle1,

       

      I checked just a moment ago to make sure, but it seems like the discount has been applied! We appreciate your patience!

       

      Thanks,

      Remy

      • cybercycle1's avatar
        cybercycle1
        Junior
        4 years ago
        Remy wrote:

        cybercycle1,

         

        I checked just a moment ago to make sure, but it seems like the discount has been applied! We appreciate your patience!

         

        Thanks,

        Remy

        Thanks for the confirmation, Remy.  Based on the original arrangement, I will assume the discount will be applied for the next 5 months?

         

        John