Forum Discussion

tpp's avatar
tpp
Freshman
4 years ago

return modems

I had long message history with Liz, then I read at bottom of one of her posts unsolicited mail may not be returned   It forced me to choose a label but that has not occured...   So I am here als...
Unreturned Equipment Fee
  • Liz's avatar
    Liz
    4 years ago

    Hi Tim,

     

    Thanks for reaching out, I'm sorry to hear this, I can certainly look into this for you. I pulled up your account and don't see any case indicating that your service is terminating on April 5. You'll have to call in to cancel your service, and I suggest specifying you want an immediate cancellation (as opposed to waiting until your billing cycle is up).

     

    Once your service is terminated, then our system will automatically send you the lease return kit for you to ship back the equipment. As for the extra HN7000S modems, no need to return them. Please let me know if you have any other questions.

     

    -Liz

Liz's avatar
Liz
Moderator
4 years ago

Hi Tim,

 

Thanks for reaching out, I'm sorry to hear this, I can certainly look into this for you. I pulled up your account and don't see any case indicating that your service is terminating on April 5. You'll have to call in to cancel your service, and I suggest specifying you want an immediate cancellation (as opposed to waiting until your billing cycle is up).

 

Once your service is terminated, then our system will automatically send you the lease return kit for you to ship back the equipment. As for the extra HN7000S modems, no need to return them. Please let me know if you have any other questions.

 

-Liz

  • tpp's avatar
    tpp
    Freshman
    4 years ago

    Liz...ok thanks

     

    I was waiting until I spoke to you to call them so if I did need to get the modems back, it was done before it was turned off.

    So thanks I now know they do not need to be sent back.

     

    Can you answer one question please... 

    My bill due date is the 15th, they take the payment on the 5th

    so what day would be the last day of the present months service I already paid for.

     

    and thanks for all your help..I have had this almost 10 years :)

     

    • Liz's avatar
      Liz
      Moderator
      4 years ago

      Good morning Tim,

       

      Wow! We really appreciate you being a HughesNet customer for so long! It's my pleasure to help you.  

       

      April 4 is the last day you've paid for, but I do see a charge for tokens ($25.06). As long as you request an immediate cancellation before April 5, you'll just be charged for that token purchase.

       

      -Liz

      • tpp's avatar
        tpp
        Freshman
        4 years ago

        Yes I will pay for the tokens on the 1st...

         

        Thanks again.. I admit it had its frustrating moments but it was OK all around.

         

        I have never had anything this long lol

         

        Cheers