Forum Discussion

tpp's avatar
tpp
Freshman
5 years ago
Solved

return modems

I had long message history with Liz, then I read at bottom of one of her posts unsolicited mail may not be returned   It forced me to choose a label but that has not occured...   So I am here als...
Unreturned Equipment Fee
  • Liz's avatar
    Liz
    5 years ago

    Hi Tim,

     

    Thanks for reaching out, I'm sorry to hear this, I can certainly look into this for you. I pulled up your account and don't see any case indicating that your service is terminating on April 5. You'll have to call in to cancel your service, and I suggest specifying you want an immediate cancellation (as opposed to waiting until your billing cycle is up).

     

    Once your service is terminated, then our system will automatically send you the lease return kit for you to ship back the equipment. As for the extra HN7000S modems, no need to return them. Please let me know if you have any other questions.

     

    -Liz

Liz's avatar
Liz
Moderator
5 years ago

Hi Tim,

 

Thanks for reaching out, I'm sorry to hear this, I can certainly look into this for you. I pulled up your account and don't see any case indicating that your service is terminating on April 5. You'll have to call in to cancel your service, and I suggest specifying you want an immediate cancellation (as opposed to waiting until your billing cycle is up).

 

Once your service is terminated, then our system will automatically send you the lease return kit for you to ship back the equipment. As for the extra HN7000S modems, no need to return them. Please let me know if you have any other questions.

 

-Liz