Forum Discussion
return modems
I had long message history with Liz, then I read at bottom of one of her posts unsolicited mail may not be returned It forced me to choose a label but that has not occured... So I am here als...
Hi Tim,
Thanks for reaching out, I'm sorry to hear this, I can certainly look into this for you. I pulled up your account and don't see any case indicating that your service is terminating on April 5. You'll have to call in to cancel your service, and I suggest specifying you want an immediate cancellation (as opposed to waiting until your billing cycle is up).
Once your service is terminated, then our system will automatically send you the lease return kit for you to ship back the equipment. As for the extra HN7000S modems, no need to return them. Please let me know if you have any other questions.
-Liz
Liz...ok thanks
I was waiting until I spoke to you to call them so if I did need to get the modems back, it was done before it was turned off.
So thanks I now know they do not need to be sent back.
Can you answer one question please...
My bill due date is the 15th, they take the payment on the 5th
so what day would be the last day of the present months service I already paid for.
and thanks for all your help..I have had this almost 10 years :)
Good morning Tim,
Wow! We really appreciate you being a HughesNet customer for so long! It's my pleasure to help you.
April 4 is the last day you've paid for, but I do see a charge for tokens ($25.06). As long as you request an immediate cancellation before April 5, you'll just be charged for that token purchase.
-Liz
Yes I will pay for the tokens on the 1st...
Thanks again.. I admit it had its frustrating moments but it was OK all around.
I have never had anything this long lol
Cheers
