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Sumac1950's avatar
Sumac1950
Freshman
6 years ago
Solved

Returned modem not credited

Greetings, I had a problem with my old modem, and received a replacement which is working great. The old equipment was returned on 26Dec2019, using the UPS label provided. Today I received an email...
Unreturned Equipment Fee
Liz's avatar
Liz
Moderator
6 years ago
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Good morning Sumac1950,

 

Thank you for reaching out, I can certainly look into this for you. Please PM me the tracking number and I'll take care of the rest.

 

Thanks,

Liz

 

  • Liz's avatar
    Liz
    Moderator
    6 years ago
    Copy LinkReport

    Hello Sumac1950,

     

    Thank you for your PM with the requested info. I manually received the modem in our system so you won't be charged or getting any more e-mails like that. If you have any other concerns, come by the community again!

     

    -Liz

     

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modem not credited","id":"message:118619","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:95354"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:118619"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118619"},"body@stripHtml({\"truncateLength\":200})":"Greetings, I had a problem with my old modem, and received a replacement which is working great. The old equipment was returned on 26Dec2019, using the UPS label provided. Today I received an email...","body@stringLength":"688","rawBody":"Greetings,

I had a problem with my old modem, and received a replacement which is working great. The old equipment was returned on 26Dec2019, using the UPS label provided. Today I received an email stating the old equipment has not been received. In checking the Tracking number on the UPS web site, it stated delivery was made on 02Jan2020. Can you confirm receipt of the returned equipment so I am not charged for it??

I have not called support yet, as I got such good service from the community before, I thought I would contact you straight away. Let me know if you need any information, such as tracking number etc.

Thanks and Regards,
Sumac1950","kudosSumWeight":0,"postTime":"2020-01-19T20:58:48.271-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Unreturned Equipment Fee","text":"Unreturned Equipment Fee","time":"2017-03-20T13:14:02.932-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118619_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2736},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Greetings,

I had a problem with my old modem, and received a replacement which is working great. The old equipment was returned on 26Dec2019, using the UPS label provided. Today I received an email stating the old equipment has not been received. In checking the Tracking number on the UPS web site, it stated delivery was made on 02Jan2020. Can you confirm receipt of the returned equipment so I am not charged for it??

I have not called support yet, as I got such good service from the community before, I thought I would contact you straight away. Let me know if you need any information, such as tracking number etc.

Thanks and Regards,
Sumac1950"},"Conversation:conversation:118619":{"__typename":"Conversation","id":"conversation:118619","solved":true,"topic":{"__ref":"ForumTopicMessage:message:118619"},"lastPostingActivityTime":"2020-01-21T12:07:13.375-05:00","lastPostTime":"2020-01-21T12:07:13.375-05:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:118619":{"__typename":"ModerationData","id":"moderation_data:118619","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118619_1":{"__typename":"Revision","id":"revision:118619_1","lastEditTime":"2020-01-19T20:58:48.271-05:00"},"ForumReplyMessage:message:118635":{"__typename":"ForumReplyMessage","id":"message:118635","conversation":{"__ref":"Conversation:conversation:118619"},"uid":118635,"revisionNum":1,"author":{"__ref":"User:user:16464"},"readOnly":true,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountandBilling"},"subject":"Re: Returned modem not credited","editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118635"},"parent":{"__ref":"ForumTopicMessage:message:118619"},"body":"

Good morning Sumac1950,

\n\n

 

\n\n

Thank you for reaching out, I can certainly look into this for you. Please PM me the tracking number and I'll take care of the rest.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

","body@stringLength":"249","rawBody":"

Good morning Sumac1950,

\n\n

 

\n\n

Thank you for reaching out, I can certainly look into this for you. Please PM me the tracking number and I'll take care of the rest.

\n\n

 

\n\n

Thanks,

\n\n

Liz

\n\n

 

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Hello Sumac1950,

\n\n

 

\n\n

Thank you for your PM with the requested info. I manually received the modem in our system so you won't be charged or getting any more e-mails like that. If you have any other concerns, come by the community again!

\n\n

 

\n\n

-Liz

\n\n

 

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Hello Sumac1950,

\n\n

 

\n\n

Thank you for your PM with the requested info. I manually received the modem in our system so you won't be charged or getting any more e-mails like that. If you have any other concerns, come by the community again!

\n\n

 

\n\n

-Liz

\n\n

 

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