Forum Discussion
Sales Call Request
I would like to have my sales call pulled and reviewed. I feel I was mislead by the sales person and feel the service I am receiving is not what I promised.
akmurfield,
First and foremost, I'd like to welcome you to the community! Thank you for posting.
What maratsade suggested is correct. If you could detail how you feel you were misled, we will be able to more accurately determine if the salesperson did not set proper expectations during the call.
Thank you,
Jay
- The Details:
We were asked what we use the internet for (typical question), we said streaming and surfing the internet. The salesman stated that would be no issue and told up what the average upload/download speed would be. We were never told throughout the whole conversation that there were data caps. We were never told there would be issues having connection throughout the whole house.
I was told by Customer Support over the phone to post on here and my sales call could be pulled so I could have resolution.akmurfield,
I have put in the request to pull the sales call for review. I will send you a private message as soon as I have the results so please keep an eye on your inbox.
Thank you,
Jay
- About how long can I expect to wait to receive the private message with the sales call information? Thanks.
