Forum Discussion

luv2skyski's avatar
luv2skyski
New Poster
3 years ago

data token sale email

Just received an email from HN.

Data Token Sale - now through 2/28/22

When you go to the data token purchase pages there is nothing there but the same ole prices?

When I emailed HN asking about it I received a totally off the wall response.

"Hello,
Your high-speed Data Tokens have been applied to your account!"

Anyone have any insight into the sale pricing and how to go about getting them?

Sincerely, Alan.

Plans
  • maratsade's avatar
    maratsade
    3 years ago

    Alan, the way it works is you buy a token package for the regular price, and a few days later you get the extra tokens that go with that package. I've used this several times and it works just fine every time.  So, for example, if you buy the 5GB package, that will cost $15. A few days later you will get the extra 3GB, so you end up paying $15 for 8GB. 

     

    luv2skyski wrote:

    Just received an email from HN.

    Data Token Sale - now through 2/28/22

    When you go to the data token purchase pages there is nothing there but the same ole prices?

    When I emailed HN asking about it I received a totally off the wall response.

    "Hello,
    Your high-speed Data Tokens have been applied to your account!"

    Anyone have any insight into the sale pricing and how to go about getting them?

    Sincerely, Alan.


     

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    3 years ago

    Alan, the way it works is you buy a token package for the regular price, and a few days later you get the extra tokens that go with that package. I've used this several times and it works just fine every time.  So, for example, if you buy the 5GB package, that will cost $15. A few days later you will get the extra 3GB, so you end up paying $15 for 8GB. 

     

    luv2skyski wrote:

    Just received an email from HN.

    Data Token Sale - now through 2/28/22

    When you go to the data token purchase pages there is nothing there but the same ole prices?

    When I emailed HN asking about it I received a totally off the wall response.

    "Hello,
    Your high-speed Data Tokens have been applied to your account!"

    Anyone have any insight into the sale pricing and how to go about getting them?

    Sincerely, Alan.


     

    • luv2skyski's avatar
      luv2skyski
      New Poster
      3 years ago

      Thanks, maratsade.

       

      Just thinking... Maybe HN could put something like that in the email?  Or, maybe on the token purchase page?

       

      Sincerely, Alan.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        It is in the email, though. See the screencaps below.  

         

         

  • luv2skyski's avatar
    luv2skyski
    New Poster
    3 years ago

    You know...I read that.  But it didn't even register.

    I humbly apologize to the forum.

    Sincerely, Alan.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      No need to apologise, Alan.  The emails are information intensive, so it's easy to miss stuff, especially in the small print. 🙂

       

      luv2skyski wrote:

      You know...I read that.  But it didn't even register.

      I humbly apologize to the forum.

      Sincerely, Alan.

       

      • luv2skyski's avatar
        luv2skyski
        New Poster
        3 years ago

        Just a follow up question...

        "A few days later you will get the extra 3GB, so you end up paying $15 for 8GB."

        How long does it really take?  

        I purchased 10 of the $15 for 8GB back on the 24th of February and my data token allowance has not reflected the extra 30GB as of today.  March 7th, 2022.

        Sincerely, Alan.

  • luv2skyski's avatar
    luv2skyski
    New Poster
    3 years ago

    I sent HN an email this morning.  No reply as yet.  

    I shouldn't have to go through all this to get what I paid for.  

    This is very frustrating.

    Sincerely, Alan.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      Alan, give Damian time to research the situation and get back to you. Sometimes these things take time, frustrating as that is.  Hang in there; this is the best place to get a resolution, though you could also try the customer service number or the chat option. 

       

      luv2skyski wrote:

      I sent HN an email this morning.  No reply as yet.  

      I shouldn't have to go through all this to get what I paid for.  

      This is very frustrating.

      Sincerely, Alan.

       

    • Damian's avatar
      Damian
      Moderator
      3 years ago

      luv2skyski,

       

      Thank you for your patience while dealing with this issue. Please look out for a private message from me detailing how your tokens will be applied and accounted for, now that I was able to confirm they did not get applied properly. 

       

      -Damian

    • Damian's avatar
      Damian
      Moderator
      3 years ago

      luv2skyski,

       

       

      Thank you for your continued patience while dealing with this issue. This was an uncommon system error, and we apologize for the inconvenience. Data tokens(30GB) have been applied. Let me know if you have any further questions. 

       

      -Damian 

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      Alan, I wanted to add that Damian seems to be around in the evenings and not every day at that, so keep that in mind as well. It doesn't mean he's not working on your case behind the scenes, though.