Alan, the way it works is you buy a token package for the regular price, and a few days later you get the extra tokens that go with that package. I've used this several times and it works just fine every time. So, for example, if you buy the 5GB package, that will cost $15. A few days later you will get the extra 3GB, so you end up paying $15 for 8GB.
"A few days later you will get the extra 3GB, so you end up paying $15 for 8GB."
How long does it really take?
I purchased 10 of the $15 for 8GB back on the 24th of February and my data token allowance has not reflected the extra 30GB as of today. March 7th, 2022.
Alan, give Damian time to research the situation and get back to you. Sometimes these things take time, frustrating as that is. Hang in there; this is the best place to get a resolution, though you could also try the customer service number or the chat option.
Alan, I wanted to add that Damian seems to be around in the evenings and not every day at that, so keep that in mind as well. It doesn't mean he's not working on your case behind the scenes, though.
Thank you for your patience while dealing with this issue. Please look out for a private message from me detailing how your tokens will be applied and accounted for, now that I was able to confirm they did not get applied properly.
Thank you for your continued patience while dealing with this issue. This was an uncommon system error, and we apologize for the inconvenience. Data tokens(30GB) have been applied. Let me know if you have any further questions.
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Just received an email from HN.
Data Token Sale - now through 2/28/22
When you go to the data token purchase pages there is nothing there but the same ole prices?
When I emailed HN asking about it I received a totally off the wall response.
\"Hello, Your high-speed Data Tokens have been applied to your account!\"
Anyone have any insight into the sale pricing and how to go about getting them?
Sincerely, Alan.
","body@stringLength":"527","rawBody":"
Just received an email from HN.
Data Token Sale - now through 2/28/22
When you go to the data token purchase pages there is nothing there but the same ole prices?
When I emailed HN asking about it I received a totally off the wall response.
\"Hello, Your high-speed Data Tokens have been applied to your account!\"
Anyone have any insight into the sale pricing and how to go about getting them?
Sincerely, Alan.
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Data Token Sale - now through 2/28/22 When you go to the data token purchase pages there is nothing there but the same ole prices? 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email","moderationData":{"__ref":"ModerationData:moderation_data:136936"},"body":"
Alan, the way it works is you buy a token package for the regular price, and a few days later you get the extra tokens that go with that package. I've used this several times and it works just fine every time. So, for example, if you buy the 5GB package, that will cost $15. A few days later you will get the extra 3GB, so you end up paying $15 for 8GB.
Alan, the way it works is you buy a token package for the regular price, and a few days later you get the extra tokens that go with that package. I've used this several times and it works just fine every time. So, for example, if you buy the 5GB package, that will cost $15. A few days later you will get the extra 3GB, so you end up paying $15 for 8GB.
wrote:
Just received an email from HN.
Data Token Sale - now through 2/28/22
When you go to the data token purchase pages there is nothing there but the same ole prices?
When I emailed HN asking about it I received a totally off the wall response.
\"Hello, Your high-speed Data Tokens have been applied to your account!\"
Anyone have any insight into the sale pricing and how to go about getting them?
Sincerely, Alan.
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Thanks, maratsade.
Just thinking... Maybe HN could put something like that in the email? Or, maybe on the token purchase page?
Just thinking... Maybe HN could put something like that in the email? Or, maybe on the token purchase page?
Sincerely, Alan.
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It is in the email, though. See the screencaps below.
It is in the email, though. See the screencaps below.
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You know...I read that. But it didn't even register.
You know...I read that. But it didn't even register.
I humbly apologize to the forum.
Sincerely, Alan.
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No need to apologise, Alan. The emails are information intensive, so it's easy to miss stuff, especially in the small print. 🙂
No need to apologise, Alan. The emails are information intensive, so it's easy to miss stuff, especially in the small print. 🙂
wrote:
You know...I read that. But it didn't even register.
I humbly apologize to the forum.
Sincerely, Alan.
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Just a follow up question...
\"A few days later you will get the extra 3GB, so you end up paying $15 for 8GB.\"
How long does it really take?
I purchased 10 of the $15 for 8GB back on the 24th of February and my data token allowance has not reflected the extra 30GB as of today. March 7th, 2022.
\"A few days later you will get the extra 3GB, so you end up paying $15 for 8GB.\"
How long does it really take?
I purchased 10 of the $15 for 8GB back on the 24th of February and my data token allowance has not reflected the extra 30GB as of today. March 7th, 2022.
Sincerely, Alan.
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I sent HN an email this morning. No reply as yet.
I shouldn't have to go through all this to get what I paid for.
I shouldn't have to go through all this to get what I paid for.
This is very frustrating.
Sincerely, Alan.
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Alan, give Damian time to research the situation and get back to you. Sometimes these things take time, frustrating as that is. Hang in there; this is the best place to get a resolution, though you could also try the customer service number or the chat option.
Alan, give time to research the situation and get back to you. Sometimes these things take time, frustrating as that is. Hang in there; this is the best place to get a resolution, though you could also try the customer service number or the chat option.
wrote:
I sent HN an email this morning. No reply as yet.
I shouldn't have to go through all this to get what I paid for.
This is very frustrating.
Sincerely, Alan.
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Alan, I wanted to add that Damian seems to be around in the evenings and not every day at that, so keep that in mind as well. It doesn't mean he's not working on your case behind the scenes, though.
Alan, I wanted to add that seems to be around in the evenings and not every day at that, so keep that in mind as well. It doesn't mean he's not working on your case behind the scenes, though.
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Thank you for your patience while dealing with this issue. Please look out for a private message from me detailing how your tokens will be applied and accounted for, now that I was able to confirm they did not get applied properly.
Thank you for your patience while dealing with this issue. Please look out for a private message from me detailing how your tokens will be applied and accounted for, now that I was able to confirm they did not get applied properly.
\n
\n
-Damian
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Thank you for your continued patience while dealing with this issue. This was an uncommon system error, and we apologize for the inconvenience. Data tokens(30GB) have been applied. Let me know if you have any further questions.
Thank you for your continued patience while dealing with this issue. This was an uncommon system error, and we apologize for the inconvenience. Data tokens(30GB) have been applied. Let me know if you have any further questions.
\n
\n
-Damian
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